Org Effectiveness Business Analyst

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

The Learning + Org Effectiveness Business Analyst is responsible for establishing ROI and impact metrics for critical organizational effectiveness programs, strategic initiatives, and business transformation projects. This role will drive data informed decision making, drive prioritization of work across the L+OE organization and establish business operational metrics. The ideal candidate will possess strong analytical skills, a keen understanding of business processes, and a passion for leveraging data to enhance employee development and organizational performance. You will be adept at working across the organization and company at all levels to drive sustainable change and impact.

 

This position is an individual contributor role reporting to the VP, Learning and Organization Effectiveness.

 

Responsibility

• Provide analytical and project management support for key strategic and operational initiatives, ensuring clear objectives, timelines, and effective execution

• Collect, analyze, and interpret data related to organizational performance, operational efficiency, and strategic alignment to provide actionable insights and recommendations to leadership and broader team

• Identify and define key financial and operational metrics to track the success of learning and organizational effectiveness interventions

• Establish robust data collection and reporting mechanisms to monitor these metrics over time

• Develop operational models to forecast the potential benefits of proposed initiatives, to support investment decisions and prioritize efforts with the highest potential organization impact

• Conduct rigorous ROI analysis on implemented initiatives to quantify their financial and organizational impact

• Partner closely with key stakeholders to align on data, insights and, reporting methodologies, and the integration of OE metrics into broader strategic planning

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

 

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor's degree in Business Administration, Management, Organizational Development, or a related field
• 5 years of experience as a Business Analyst with a strong focus on strategic or financial analysis, ROI modeling, operational improvement, and organizational design
• Ability to manage multiple projects and priorities in a dynamic environment

Preferred

• Strong communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels
• Solid understanding of strategic planning frameworks, organizational design principles, process improvement methodologies (e.g., Lean, Six Sigma), and change management best practices
• Excellent analytical, problem-solving, and critical thinking skills with the ability to translate data into actionable insights

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

 

Based on applicable legislation, the below details pay ranges in the following locations:

 

California: $101,500.00 - $156,750.00 base salary

 

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percenta