Principal, Program Management (Logistics Operation Center) 

<p></p> <p>Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.</p> <p>Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.</p> <p>We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”</p> <p> </p> <p><strong>Position :</strong><strong> </strong>Principal, Program Management (Logistics Operation Center) </p> <p> </p> <p><strong>What will you do?</strong></p> <ul> <ul> <ul> <li>End-to-End Program Leadership: Own the portfolio across first-, middle-, and last-mile. Define scope, OKRs, workstreams, and success metrics; lead planning, execution, launch, and stabilization.</li> <li>KR-to-TW Transition & Expansion: Lead a structured handover of existing TW last-mile reports from the KR team; design unified reporting that brings first-, middle-, and last-mile into a single end-to-end visibility framework.</li> <li>Operational Excellence & PDD Improvement: Partner with LOC specialists, hub managers, linehaul, sortation, and TW logistics leadership to prioritize defects, remove bottlenecks, and deliver measurable gains.</li> <li>Insight-to-Action Mechanisms: Build robust dashboards and operational reporting (Tableau/Power BI) to surface issues fast; convert analytics into clear decisions, owners, timelines, and SOP changes.</li> <li>Cross-Functional Problem Solving: Align on problem statements with partners (e.g., hub managers, Product, Engineering, Finance), decompose complex problems, and deliver structured analyses and recommendations.</li> <li>Simulation & Scenario Planning: Lead data simulations and sensitivity analyses for new initiatives (e.g., network design changes, volume shifts, cut-off adjustments), supporting fact-based trade-offs between service, speed, and cost.</li> <li>Risk & Change Management: Identify risks early, run mitigation plans, and manage stakeholder communications and change adoption at the field and leadership levels.</li> <li>Stakeholder Influence & Communication: Communicate crisply at all levels—from ops floors to executive forums—with narratives that clarify options, risks, and ROI.</li> </ul> </ul> </ul> <p> </p> <p><strong>Basic Qualifications</str