Pathway of Hope Case Manager

THE SALVATION ARMY

North and Central Illinois Division

JOB DESCRIPTION

 

JOB TITLE:                           Pathway of Hope Case Manager         

LOCATION/DEPT:               Freeport, IL Corps

REPORTS TO:                      Corps Officer(s)

PEOPLE MANAGER:          No

FLSA CATEGORY:              Full Time, Non-Exempt

PAY GRADE:                         205

PAY RATE:                           $19.97 - $23.96 Hourly

 

WHO WE ARE

At The Salvation Army, we are dedicated to “Doing the Most Good”. We are made up of thousands of officers, soldiers, staff, volunteers, donors, and partners working together to holistically meet the physical, emotional, and spiritual needs of our most vulnerable neighbors. We do this through programs designed to combat homelessness and hunger, provide safe spaces for youth after school and on the weekends, achieve and maintain sobriety, and give hope to the hopeless. The Salvation Army North and Central Illinois Division provides these services to people in need.

 

JOB SUMMARY

Provide supportive services to the community using the Pathway of Hope strengths-based case management approach to individuals and families with a desire to take action to break the cycle of crisis and vulnerability in their lives and change the trajectory of their lives.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conduct outreach and engagement services in the community to identify and support potential participants of Pathway of Hope.
• Conduct client intake interviews to determine eligibility for programs or agency referrals.
• Provide case management services to clients to include, but not limited to: reviewing intake material for accuracy, assessing client needs, provision of direct assistance, case plan development and compliance, act as liaison to community resources, provide referrals to appropriate agencies, Act as an advocate for clients when needed
• Maintain an appropriate caseload (at least 10 unduplicated families per fiscal year and carry at least 5-7 active families at any given time). Provide appropriate referrals and services to support individuals and families of the local community.
• Document and maintain written and electronic case files ethically and confidentially, to include progress, referrals, types of assistance provided, and other information as required.
• Record, track and submit statistical information as scheduled to maintain compliance with The Salvation Army and grants funders as required.
• Engage and collaborate by participating in monthly supervision, divisional case manager cluster call-ins, and local Pathway of Hope team meetings driven by the POH Regional Coordinator to ensure best practices.
• Maintain working relationships with community agencies to provide comprehensive services for participants and to stay informed of current trends and resources available.
• Collaborate with local leadership to best support clients and their designated goals.
• In administering programs, uphold the policies, goals and mission statement of The Salvation Army.
• Maintain positive work atmosphere through appropriate conflict management, courteous demeanor, and professional and appropriate communication practices.
• Maintain compliance in The Salvation Army’s “Safe from Harm” Certification.
• Assist with answering the phone and doors/guests of the Corps for community needs.
• Other duties as related to the position and by the managing Corps Officer(s).

 

Administrative Expectations

 

• Successfully satisfy the training requirements associated to the position and as required by The Salvation Army.

 

This job description is not designed to