Sales Operations Lead, Business Development & Solutions

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU'LL DO

As the Business Development & Solutions Sales Operations Lead, you will serve as the primary operating and analytical partner to the Head of Business Development and Head of Solutions Consulting. You will play a critical role in shaping and executing the strategies that drive both near-term performance and long-term, sustainable revenue growth.

This role sits at the intersection of strategy and execution, requiring an end-to-end view of the go-to-market engine. You will be expected to develop and articulate clear points of view on complex business challenges, translate data into actionable insights, and lead initiatives that improve productivity, efficiency, and alignment across teams. Success in this role requires strong analytical depth, executive-level communication skills, and the ability to influence senior stakeholders across Sales, Finance, Marketing, and GTM functions.

The ideal candidate is a proactive, strategic operator with a proven track record of partnering with sales and pre-sales leadership, driving planning and operational rigor, and delivering measurable business impact in a high-growth B2B SaaS environment.

Responsibilities:

• Serve as the primary Sales Operations business partner to the Vice President of Business Development and the Vice President of Solutions Consulting, owning the operating cadence, planning motions, and analytical rigor that drive performance globally across all regions and segments
• Own strategic capacity and resource planning for Business Development and Solutions Consulting, translating growth targets into short- and long-term headcount, coverage, and investment plans in partnership with functional leadership
• Lead territory design, coverage models, and quota frameworks in close collaboration with Business Development, Solutions Consulting, and Sales leadership to ensure equitable distribution, scalability, and alignment to GTM priorities
• Partner cross-functionally with Finance, Sales, Marketing, and broader GTM teams to align planning assumptions, investment decisions, and execution against company-level goals
• Analyze performance data, KPIs, market signals, and competitive dynamics to surface insights, identify risks and opportunities, and deliver clear, data-backed recommendations to executive stakeholders
• Design, implement, and continuously optimize operating processes, tools, and methodologies that improve productivity, efficiency, and cross-functional alignment across Business Development, Solutions Consulting, and Go-To-Market Operations (GTM Operations)
• Own reporting and insights for Business Development and Solutions Consulting, partnering with Sales Insights and Business Intelligence teams to build scalable reporting and deliver concise, executive-ready insights that inform decision-making

WHO YOU ARE

• Bachelor's Degree in a quantitative/business-oriented field or equivalent practical experience
• 4+ years of experience in Go-to-Market Operations, Sales Strategy and Operations, or Revenue Operations, at a high-growth B2B SaaS company
• Prior experience in territory management, quota setting, commissions, and forecasting processes
• Strong analytical and problem-solving skills, with the ability to analyze data and make data-driven decisions
• Proficient with Sales Intelligence and Enrichment tools suchas Clay, ZoomInfo, Cognism, and Lusha
• Proficient with Salesforce and Microsoft Excel
• Experience with Sales Engagement tools suchas Outreach.io and Gong strongly preferred
• Experience with a BI tool such as Tableau, Looker, or Power BI is strongly preferred

For candidates based in the United States, the pay range for t