Shared Customer Service Coral Gables, FL

What are we looking for

 

Would you like to be part of the world's leading producer of building materials that inspire architectural and decorative solutions? Are you passionate about distribution of products that inspire the life of many people? 

Stone Systems (www.stone-systems.com) is the largest network of commonly owned stone fabrication shops in North America. Currently, there are 12 Stone Systems shops across the US. The company is part of the Cosentino group (www.cosentino.com), a dependable and reliable stone surface manufacturer with over 70 years of experience in the natural stone industry. In addition to having the largest production capacity of any manufacturer of quartz and other surfacing products, Cosentino also has a worldwide distribution network. 
 

What you will do

 

The Shared Services Support position coordinates and controls the activities of the customer service team to maintain and enhance customer relationships. They are also responsible for meeting organizational and operational objectives.

Job Expectations:

• Collaborate with the Shared Services Customer Service Manager
• Plan, prioritize, and delegate work tasks to ensure the proper functioning of the department
• Maintain high customer service levels
• Implement policies and procedures
• Assist with complex challenges of the order processing
• Monitor accuracy of Shared Services team members
• Receive payments for order changes
• Identify and implement strategies to improve quality of service, productivity, and profitability
• Prepare and deliver KPI analysis of CS team
• Coordinate and manage customer service projects and initiatives
• Identify and address staff training and coaching needs
• Update Daily Reporting
• Communicate with local managers
• Backup support for all team functions
• Promotes cooperation and commitment within a team to achieve goals and deliverables
• Other duties as assigned by management

 

What you need to succeed

 

EXPERIENCE
Required:
Minimum 5 years of customer service experience
Desired:
Experience with Job Tracker 
Stone, industrial, and manufacturing industry experience 

 

EDUCATION
Required:
High School Diploma/GED
Desired:
Associate Degree in Business or related areas

 

KNOWLEDGE
Required:
Proficiency in Microsoft Office (Excel, Outlook, etc.) 

 

SKILLS
Required:
Excellent time management skills and ability to multi-task and prioritize work in an extremely fast paced environment
Customer Service oriented
Strong organizational and planning skills in a fast-paced environment
Excellent written and verbal communication skills
Leadership skills
Quick decision-making skills and ability to solve problems

What we do offer

 

You will join a company: 

With an international mindset and presence in 80+ countries
With an amazing growth story, sustained by an extraordinary innovation with products such as Silestone®, Dekton® and Sensa by Cosentino®
In which you will be able to grow your career and develop your leadership skills 
 

About Cosentino

At COSENTINO, our purpose is to inspire People through innovative and sustainable spaces. We are the world-leading producer of architectural and decorative surfaces. Our products are designed to provide innovative and functional solutions for either home and business spaces, such as Kitchen and Baths worktops, outdoor open spaces, facades, etc. Innovation, sustainability, functionality, and beauty describe our value proposition to the different market stakeholders and end Clients. www.cosentino.com With a presence in more than 100 Countries and 5 continents, our business keeps growing consistently in all the geographies. as well as career opportunities for Talented people like you.  

Cosentino is an Equal Opportunity/Affirmative Action Employer and Prohibits Discrimination and Harassment of Any Kind: Cosentino is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cosentino are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental sta