Senior Manager, Studio Operations

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Global Brand Marketing organization at ServiceNow is looking for an exceptional, collaborative, and highly adaptable Senior Manager, Studio Operations to join our internal production services studio. The ServiceNow Studio is dedicated to providing scalable creative and production resources and consistency of our brand to the organization across digital, design, photography, video, event signage and other assets. The Senior Manager, Studio Operations will be a core partner to the Studio Director in establishing studio process, documentation and outreach to our partners, and will be responsible for independently owning and managing the end-to-end process and deliverables for a high volume of varying types of creative and production projects.  This will require working closely with the Studio Director, our core-brand creative team, external creative resources, and our marketing partners, to intake, scope, track, schedule and manage all projects and deliverables.  

The ideal candidate has previous experience executing creative projects with significant moving parts and deliverables within an agency and/or internal creative department. The Senior Manager, Studio Operations is highly comfortable leading meetings and coaching senior-level teams on tasks and risks in a fast paced, solutions-oriented environment. This individual will proactively drive the execution of these projects and always be the central source-of-truth for a multidisciplinary team.  

Responsibilities: 

• Partner with Studio Director to further build the foundation for the Studio model including communicating what the model solves, why, and how while also driving change management across the organization. 

• Actively engage with partners across Marketing to understand their needs, budgets, and expectations  order to assess and validate cost and efficiencies by utilizing the Studio.  

• Manage financial cross-charging and quarterly savings recognized through leveraging the Studio.  

• Provide regular reporting on studio status, projects & savings to the leadership team. 

• Build critical relationships across Marketing, Finance, Strategic Sourcing and Procurement to manage ebbs and flows of workload and vendor/agency ecosystem needed to deliver all work.  

• Support in setting up and managing relationships with contractors and/or agency partners. 

• Organize and facilitate project planning, schedules, weekly meetings, and presentations for all work coming through the ServiceNow Studio. Clearly define next steps to all stakeholders. Track milestones and tasks of all projects with assigned teams.  

• Identify and remove impediments that block the team’s ability to meet project objectives and escalate when necessary.  

• Provide timely status reports; follow-up every meeting with a recap and next steps to minimize project delivery risks and communicate timelines and approval framework for cross team understanding. 

• Facilitate team discussions and resolve conflict. 

• Partner with Studio Director and other leads to identify, develop, and roll-out new processes when appropriate. 

Qualifications

Minimum Qualifications: 

• 8+ years of Account Management or Creative Operations experience in a creative agency or internal creative marketing team managing operations and delivery of varying types of creative deliverables including campaigns, display, social, demand kits, content in various formats, photo and video shoots, and other demand gen content. 

• Experience communicating, presenting and managing to senior leadership. 

• Experience writing creative briefs and aligning teams on program goals, objectives and KPIs. 

• Lead or managed resource management and planning for large teams. 

• Understanding of production technology, terminology, and requirements for various media placements in print, digital & video.  

Preferred Qualifications: 

• Exceptional ability to look at a large-scale program at a holistic and macro level an