CALAIM Case Manager (I, II, III)

Description

Lutheran Social Services of Southern California began in December 1944 when a group of Lutheran congregations in San Diego came together to discuss how to better assist families in need. They began discussing how to form a Welfare Commission. Their vision expanded when they came together with another group of Lutheran congregations in Los Angeles having the very same conversation. Lutheran Social Services of Southern California was officially incorporated in 1946 as a 501(c)(3) non-profit social service agency. The mission has stayed true to its earliest beginnings, to be a servant to those in need. Today LSSSC serves thousands of individuals and families throughout Southern California with over 70 different programs/services at nearly 20 different locations. We are part of the Lutheran Services in America (LSA) network and strive to serve those in need with dignity and respect.

Lutheran Social Services of Southern California’s Mission:Ignited by faith, we live out God’s love by embracing, equipping and empowering vulnerable individuals, families and communities toward self-sufficiency.

CALAIM Case Manager I - $18.00-20.00 per hour.

CALAIM Case Manager II - $21.00-$23.00 per hour.

CALAIM Case Manager III - $24.00-$26.00 per hour.

Requirements

The three levels (I/II/III) are distinguished by the level of responsibility, qualifications, and experience required.

FOR ALL THREE LEVELS:

Essential Duties and Responsibilities

· Review scope of work requirements for each program assigned by Program Coordinator.

· Fulfill program or contract requirement as outlined in contract or as directed by Program Coordinator.

· Serve clients and community with empathy and awareness of appropriate boundaries.

· Ensure client eligibility for services.

· Provide case management services to all clients as needed and in accordance with policies and procedures, including but not limited to intake, assessment, care planning, linkage, and consultation to resources in the community.

· Monitor and track charts monthly for service provision. Provide follow-up for those charts not in compliance.

· Complete documentation in a timely manner according to program policies.

· Keep client charts locked when not in use.

· Complete Incident Reports within 24 hours.

· Notify Program Manager or Coordinator of all client issues, program issues or concerns.

· Notify Program Manager or Coordinator of any Staff or Agency issues or concerns.

· Follow all HIPAA rules for compliance.

· Attend all meetings and supervision appointments as scheduled.

· Submit timecards, time-off requests, and activity logs in a timely manner.

· Provide all reports to the Program Manager or Coordinator as scheduled.

· Other duties as assigned.

CALAIM Case Manager I Additional Education and Experience (Required):

Education: Requires a High School diploma and a minimum of 2 years of experience or a Bachelor’s degree with no previous experience providing similar case management services.

CALAIM Case Manager II Additional Duties, Education and Experience (Required):

Additional Duties:

· Provide back up for other staff as needed.

· Participate in Peer review chart audits

· Develop and utilize a network of resources and referrals appropriate for clients.

· Schedule visits for service provider and guest speakers.

· Facilitate De-Escalation and Crisis Intervention with clients.

· Assist in training volunteers and interns.

· Participate in Outreach services.

Education: Requires a High School Diploma with a minimum of four years of experience or a Bachelor’s degree with two years of experience with similar case management services.

CALAIM Case Manager III Additional Duties, Education and Experience (Required):

Additional Duties:

· Provide back up for other staff as needed.

· Participate in Peer review chart audits

· Develop and utilize a network of resources and referrals appropriate for clients.

· Schedule visits for service provider and guest speakers.

· Facilitate De-Escalation and Crisis Intervention with clients.

· Assist in training volunteers and interns.

· Participate in Outreach services.

· Coach department Staff, Case Managers I & II.

· Lead weekly department meetings for Program Manager or Coordinator as needed.

· Attending local committee meetings as agency representative.

· Assist with monthly billing and statistical reports.

· Complete quar