Director of Retail Operations

WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at Alo—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OVERVIEW 

There couldn’t be a better time to join Retail Operations as we look to support the rapid expansion of Alo stores around the world. This team is at the forefront of this growth and is responsible for designing and implementing a world-class customer service model, simple yet elegant store processes, and leading-edge systems and processes to delight our customers.  

RESPONSIBILITIES 

• Oversee key Retail Operation functions, including process improvement, daily operations, and retail communications
• Shape, evolve, and optimize our store operating model with a focus on efficiency, simplicity, and adoption
• Proactively identify operational gaps and process improvement opportunities; maintain a prioritized multi-year roadmap and drive coordinated execution against it
• Partner with Technology team to implement and refine operational support systems, including POS and RFID inventory management
• Work with partners to translate and define business requirements that support effective store execution
• Design, plan, and execute pilots for technology and process changes, leveraging KPIs, key success criteria, and field feedback and sponsorship to develop solutions and make recommendations
• Plan and execute full fleet rollouts of new policies, processes, and systems; build and maintain realistic project plans and provide executive updates as needed
• Oversee, plan and gate keep daily operations, including cross-functional workload planning and task coordination
• Manage Retail Support model, leveraging systems and business partner participation to provide a high level of service and responsiveness to store support requests
• Oversee Retail Communication function and administer Zipline Communication Platform, including communication methodology, planning, and execution
• Ensure Alo culture shines brightly throughout engaging written communications and verbal updates
• Bring operational excellence to life in our stores
• Additional responsibilities as assigned to support broader Retail Operations function

QUALIFICATIONS 

• Bachelor's Degree in Business, Operations Management, or Engineering degrees preferred
• 8+ years of experience in HQ retail operations or management consulting
• Strong critical thinking, organizational, and analytical ability with impeccable attention to detail
• Experienced in project management tools and methodology
• Proven communication skills with cross-functional partners and executive audiences
• Self-starter with strong desire to spend time in stores understanding stakeholder impacts
• Ability to travel to Retail Store locations up to 50%

The Base Salary Range for this position is $140,000.00 - $180,000.00 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the Company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.

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