Staff Information Security Engineer - Zscaler

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The ServiceNow Security Organization delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact. 

Team

This position reports to the Director, Security Engineering. The Enterprise Security Engineering team targets building state-of-the-art technology that will help reduce the risk surrounding the sensitive assets of the company with the least impact possible on operations, acts as guidance and facilitator to the security operations teams and helps shifting Security perception from blocker to enabler by building a relationship of trust with the other teams.

Role

The Staff Information Security Engineer will be part of the endpoint security team and will be responsible for ensuring the integrity and security of the organization's information systems by managing and enhancing endpoint and network security measures.

What you get to do in this role:

• Implement and maintain advanced security measures for endpoints, networks, and SaaS. applications, ensuring robust protection against unauthorized access, cyber threats, and data breaches.
• Develop, enforce, and monitor network access control policies to regulate who and what devices can access the organization's systems and applications.
• Conduct continuous and detailed inspection of network and SaaS traffic to identify and mitigate potential security threats, anomalies, and vulnerabilities.
• Design and enforce security protocols, conduct regular security audits, and ensure compliance with industry standards and regulatory requirements for both on-premise and cloud-based SaaS environments.
• Implement and manage security solutions to enhance the organization’s overall security posture, ensuring secure and efficient remote access, internet security, and SaaS application protection.
• Monitor user activities across networks and SaaS platforms, enforce security policies, and prevent data leakage to ensure compliance with organizational security standards.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Master’s degree in computer science; engineering, or information technology or equivalent industry experience.
• 6+ years of relevant hands-on engineering experience.
• In-depth knowledge of operating systems (Linux, UNIX, and Windows).
• In-depth knowledge of networking (routing, switching, load-balancing, intrusion detection systems and firewalls).
• Ability to develop security automation scripts using Python, PowerShell, Bash, or Ansible for process efficiency and consistency.
• Experience in securing remote access (BYOD).
• Experience with implementing and managing NAC solutions to control device and user access to the network.
• Experience with deep packet inspection and network traffic analysis.

Desirable Skills:

• Proficiency in configuring, managing, and optimizing Zscaler services for secure internet access, including ZIA (Zscaler Internet Access) and ZPA (Zscaler Private Access).
• Experience in implementing Zero Trust Network Architecture (ZTNA) and Secure Access Service Edge (SASE) frameworks.
• Experience with implementing SaaS security controls like SSPM and CASB.
• Experience in working with web and database services (REST APIs, JSON, XML, SQL).
• Experience in working with Splunk and SPL (or other SIEM/Log management systems).
• Experience in implementing zero-trust security models and micro-segmentation strategies.
• Familiarity with regulatory and industry certifications (FedRAMP, NIST 800-53, NIST CSF, SOC 2, SOX and GDPR).