Customer Relations Specialist

Position: Operations Account Specialist

Compensation:  $75k- $80k
 

Core Responsibilities & Duties:

• Plan, quote, enter, direct, and monitor domestic shipments
• Ensure all customer instructions are entered into the system
• Ensure necessary shipment milestones are present and in correct order
• Work with operations team to determine routing for required service level 
• Negotiating rates with vendors and request spot quotes
• Accruing vendor costs and working to revolve any variances
• Sending invoices to the customers
• Ensure freight and documentation meets security, TSA, and company compliance programs
• Track and monitor entire process of cargo movement and keep customers up to date on movement details 
• Other duties as assigned

Job Requirements & Qualifications:

• Five (5) years freight forwarding operations or account management experience preferred
• Computer skills including Microsoft Office products including Word, Excel, Outlook, etc.
• Strong attention to detail and ability to handle high volume of transactions
• Ability to multitask and work well under pressure
• Strong verbal and written communication skills
• Ability to coordinate efforts with other organizations 
• Strong problem-solving skills
• Team oriented

What We Offer:

• Competitive base salary
• Paid time off within the first year of employment, sick time and holidays
• Company provided life insurance
• Health, vision, and dental insurance options
• Commuter benefit plan
• Optional supplemental life insurance
• 401(k)
• Wellness program

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