Patient Experience and Nursing Engagement Manager (RN)

 

Position: Patient Experience and Nursing Engagement Manager (RN)

Salary: $75,000-95,000

Schedule: Monday - Friday, Weekends and Holidays as needed

Location: Orlando, FL, this position will be in-unit, not remote

Territory: supporting 23 locations, primarily in Florida, with some in Alabama

Required travel: 25-50%

 

Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation’s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare’s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.

Job Summary

As the Healthcare System Manager of Patient Experience and Nursing Engagement (RN), your primary responsibilities will be to support and build relationships with Nursing team while enhancing the patient experience.  This position will support a healthcare system with multiple locations throughout the Orlando, FL area.  You will develop action plans with Nursing from site specific patient experience data in collaboration with the Morrison Healthcare RVP and Chief Nursing Officer, our operations team, and support associates.  In collaboration with Compass One VP of Nursing/Chief Nursing Officer you will communicate nursing needs to operations and support teams. The Director will partner with Compass One VP and the operations teams to strengthen Nursing relationships within the current account base. 

 

Key Responsibilities:

• Identifies the current reality of the nursing/support service partnership relative to patient satisfaction
• Analyzes data that is pertinent to success (admissions, discharges, etc)
• Establishes key relationships with the Nursing staff (CNO, Case Management/Social Services, Bed Board, Nursing leaders, Dietitians)
• Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account’s needs
• Responsible for assisting in nurse specific action plans in coordination with the on-site operations team and nurse leaders
• Works closely with on-site management team to reach operational goals
• Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance
• Maintains and supports client satisfaction at a level that ensures account retention

 

Preferred Qualifications:

• Bachelor’s degree in Nursing, Healthcare Administration, Hospitality, and/or Business or equivalent combination of education and experience
• Registered Nurse strongly preferred
• 3 – 5 years of nursing or patient satisfaction experience
•  Excellent organizational skills and ability to multi-task are essential

Apply to Morrison Healthcare today!

Morrison Healthcare is a member of Compass Group USA

Click here to Learn More about the Compass Story

 

Associates at Morrison Healthcare are offered many fantastic benefits. 

 

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

 

Associates may also be eligible for paid and/or unpaid time off benefi