Bilingual Patient Accounts Rep (REMOTE)

Job Summary 

Assists patients and clinics with inquiries. You must be bilingual in English and Spanish to be considered for this position.

Essential Functions

• Answers patient inquiries regarding accounts and responds to voicemails within 2 Business Days
• Processes received mail within timely manner (2 Business Days)
• Processes and posts credit card payments daily in accordance with policy
• Verifies insurance coverage as communicated by the patient prior to adding coverage in the Athena software and sets the claim for rebilling
• Establishes payment arrangements according to policy(s) as requested
• Closes Payment/Deposit batches daily/monthly as requested
• Logs calls in Ticketing System for both inbound and outbound calls
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• H.S. Diploma or GED required
• 1-3 years experience resolving patient concerns including a general knowledge of insurance billing requirements and account follow-up procedures; or equivalent combination of education and experience required
• 1-3 years experience in a call center work environment preferred
• Bilingual in Spanish and English is required.

Knowledge, Skills and Abilities

• To perform this job successfully, an individual must have knowledge of general computer applications and practice management systems.