Customer Success Engineer (Remote)

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WHO WE ARE

Tealium is the most trusted and world’s largest independent customer data platform. Tealium connects customer data – spanning web, mobile, offline, and IoT devices — so brands can connect with their customers. Tealium’s turnkey integration ecosystem supports more than 1,300 client-side and server-side vendors and technologies, empowering brands to create a unified, real-time customer data infrastructure. 

Tealium’s customer data solutions encompass tag management, an API hub, a customer data platform with machine learning and AI, and data management solutions that make customer data more valuable, actionable, and secure. Tealium has been a trusted provider of customer data solutions for more than a decade, and more than 850 top businesses worldwide including Microsoft, Hyatt, Gap, HSBC and Novartis rely on Tealium to power their customer data strategies.Team Tealium works and lives across the U.S. and in nearly 20 countries across the world.  We are intentional about our culture, our investment in our team members and how we care and connect. Tealium = Teal + Helium. Teal: a vibrant reflection that evokes authenticity, trustworthiness, reliability, open communication and clarity of thought.  Helium: we rise above, a kinetic force that elevates our customers’ and our experiences beyond all others. We win together with respect and appreciation for the talents required of all positions and the people who contribute to each of these.

WHAT WE ARE LOOKING FOR

We are looking for a passionate, motivated, and driven Customer Success Engineer to effectively solve our customer’s needs and provide exceptional customer support. The ideal candidate will have both technical and customer-facing skills to resolve customer issues at a high rate, be knowledgeable enough in the digital marketing landscape to lead strategic conversations with our customers and provide value to users by ensuring that we offer world-class customer support. This role will serve as a bridge between the technical aspects of the software and the client’s specific requirements, helping to implement solutions tailored to each client’s needs.

Overall, our Customer Success Engineers play a crucial role in ensuring that customers not only adopt Tealium software but also achieve success and derive maximum value from Tealium’s capabilities.

YOUR DAY TO DAY

• Facilitate excellent customer experience

• Debugging JavaScript code and writing example code snippets

• Communicate professionally via our ticketing system, and remote meetings

• Provide enablement to our customers allowing them to utilize and realize value from our products creating prolonged engagement with the platform

• Effectively troubleshoot and analyze complex issues related to JavaScript Tags, APIs, Data Discrepancies and general front-end code languages, identify possible solutions, and present recommendations & best practices

• Become an expert in the suite of Tealium products including but not limited to Tealium IQ, AudienceStream, EventStream, and DataAccess

• Contribute to our knowledge base to support both internal and external content

• Manage and prioritize workload on a daily basis

WHAT YOU BRING TO TEALIUM

• You bring a minimum of 3 years of experience in client-facing and technical skills

• You possess excellent written and verbal communication skills and are a clear and articulate speaker

• You are comfortable with reading, writing, and debugging JavaScript and/or other similar programming languages

• You have experience working in web technologies

• You have experience with APIs connecting different vendor platforms

• You can quickly and efficiently search, understand, and apply technical documentation

• You are passionate about resolving issues with great attention to details

• You are well versed with tools such as the Browser Developer Tools and Proxy tools

• You have an understanding or desire to learn about  mobile app development and debugging

• You are familiar with various BI tools, databases, and SQL languages

• You have experience in digital marketing and web analytics products such as Adobe Analytics, Google Ads or Salesforce

• Experience with Tealium products or the Adtech ecosystem is a major plus

• Fluency with Spanish (