Staff Solution Architect

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

As a Senior Solution Architect at you will be an integral part of the End-to-End Solution Architecture team within the Digital Technology Experience group. Our mission is to craft scalable architectures that drive world-class digital experiences. In this role, you will play a pivotal part in shaping solution architecture across various domains, including People/HR/Learning/Training domains and Sales, and Partner engagement.

 

Responsibilities:

• Collaborate with cross-functional teams to understand and analyze how people, processes, and technology interact within current and future workflows.
• Compile, deliver, and promote end-to-end solution architecture roadmaps that guide product and service evolution.
• Prepare visual diagrams of system architecture, functionality, and process flows, serving as a subject matter expert to guide technology strategy.
• Develop Microservices and API-based architectures, with deep knowledge of software solutions, tools, technologies, data acquisition, integration, web services, and SOA.
• Work with product teams to understand capability roadmaps and leverage technology to create solutions.
• Create architecture and technical design documents, including High-Level Solution Design documents and proofs-of-concept (POC).
• Drive detailed solution architecture discussions, gain alignment, build consensus and be the subject matter expert for the projects and products assigned
• Collaborate with development, infrastructure, test, and production support teams to ensure proper implementation of solutions.
• Collaborate with Technology and Product Leadership Teams, Vendors, Partners, Developers, QA Testers, Enterprise Architecture team, Security, and Operations teams.

Qualifications

• Bachelor’s Degree in Computer Science or equivalent; Master’s degree preferred.
• 12+ years progressive experience as a lead solution architect in a large and complex technology landscape.
• Demonstrate expert-level understanding of building capabilities on Digital Enterprise Portals in at least 1-2 of the following domains:  People, HR, Training, Learning, Sales, Partner Management and eCommerce.
• ServiceNow Certified Master Architect and/or Certified Technical Architect preferred
• Experience in building large scalable systems on Web, Mobile, and Cloud ecosystems.
• A strong understanding of the ServiceNow Platform is a must
• Strong interpersonal skills and executive presence to drive presentations with VPs and above
• Led Digital/SaaS/Enterprise Software enabled transformations with hands-on experience in solution design and implementation.
• Knowledge and experience with ServiceNow’s product suites is highly preferred.
• Expertise with modern programming languages (Node JS, React JS, HTML 5, Angular JS, CSS, Java).
• Strong communication skills (written/verbal) with varied audiences.
• Experience modeling “as-is” and “to-be” architectures based on product and business roadmaps.
• Experience in architecting scalable UI and/or API platforms is preferred.
• Experience in Cloud and digital technology strategies, information security/c