Field Support Specialist

About this role

As a Field Support Specialist, you will be a critical part of our team and gain extensive exposure to the inner workings of both internal and external customer service. You will work in partnership with our field-based teams to ensure timely and accurate facilitation of all processes to meet customers’ needs.

Key Responsibilities:

• Warranty (Registration & Claiming) – Registering newly installed Carrier equipment and processing warranty repair claims for labor reimbursements.
• Procurement Support (Parts Ordering, Indirect Purchases & Utility Payment support, Extended Warranty, Travel Support)
• Vendor Pre-Qualification
• Customer Master pricing changes/setups
• Revenue/AR Support (Cost Transfer, Credit Memo, Customer Special Rates)
• Startup and Carrier Commercial Asset Registration

Required Qualifications:

• High School diploma or GED
• Must have a valid Driver’s License
• 3+ years of experience in the customer service field supporting the service industry.
• 1+ years of experience utilizing Microsoft Office

Preferred Qualifications:

• Bachelor’s Degree
• Experience in HVAC service industry
• Accounts Receivable experience
• Knowledge/understanding of SalesForce.com
• Knowledge/understanding of SAP S4-Hana
• Strong attention to detail and organizational skills
• Strong verbal and written communication skills
• Ability to interact effectively with colleagues and customers at all organizational levels
• Ability to work without close supervision
• Excellent time management skills
• Able to multitask or manage multiple competing priorities successfully
• Ability to follow and execute processes based on Standard Work Instructions