Squad Leader, Associate Integrated Digital Experience

Job Description:

Squad Leader, Associate Integrated Digital Experience

The Role

As a Squad Leader for the Associate Integrated Digital Experience (AIDE), you blend deep Agile Leadership skills and a platform mindset to design, build, test, deploy, and operate new digital capabilities to support over 20,000 Associates that provide service to Fidelity Wealth and Brokerage Customers.

You work in partnership with several Leaders across multiple Business Units to achieve the business objectives for the Associate Digital Experience Product Area. You will encourage and enable the team to deliver industry-leading digital capabilities with scale & efficiency in mind. By modeling and promoting Fidelity and Agile Leadership behaviors, you will create and sustain an inclusive agile culture that excels in delivering value to our associates and customers.

The Expertise and Skills You Bring

• Bachelor’s degree required
• Agile Leadership Experience preferred
• Certified Scrum Product Owner or relevant experience desired, Pragmatic Marketing or Product Management certifications a plus
• 10+ years of validated experience and/or digital product management
• 7+ years of proven experience working with large scale platform implementations.
• Experience working directly with sales, service & relationship management professionals; supporting deployment related activities and solution consulting
• Track record of identifying and tracking key KPIs for product health
• Strong communication, presentation and collaboration experience with business partners and customers alike
• Proven track record work with emerging technology capabilities, rapidly learning, and scaling innovative solutions
• Experience in developing research briefs, executing customer / associate primary and secondary research, and applying learnings in the creation of products that deliver value
• Expert level knowledge working with various digital technology vendors, platforms and solutions
• You are truly customer-focused and dedicated to understanding and learning about customer/associate needs and requirements
• You exhibit strong cross-functional leadership and collaboration skills to navigate a matrixed environment with a range of priorities and perspectives
• You are comfortable leading, advising, and empowering team members without formal management authority
• You are skilled at running a highly diverse, non-co-located agile team
• You are comfortable working in a complex and fast paced environment
• You understand and have the skills for working across various technology platforms, Domains, Product Areas & Squads

The Team

This Squad is part of the Associate Digital Experience Product Area within Fidelity Wealth;  focused on empowering customers and associates to thrive in a digital-first world through the creation of unified experiences, powered by scalable platforms. We are responsible for connecting our customers to our associates through Salesforce CRM, Digital Appointments, Content Management, Associate Profile and Desktop experiences.

Certifications:

Category:

Product Management

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.