Director, Digital Workplace Adoption

POSITION: Director, Digital Workplace Adoption
JOB TYPE: Full Time
LOCATION: National


About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses—building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work—and we’re looking for like-minded individuals to join us.


The Position: The Director, Digital Workplace Adoption (DWA) is a hands-on, outcome-focused leader responsible for driving safe, effective, and measurable AI adoption across F12.net and our MSP customer base. Clarity, precision, and the ability to simplify complex concepts are essential. This role requires a practical communicator who can organize, listen, prioritize, and manage time effectively — paired with genuine care for people and change. The Director translates business goals into role-based AI and Digital Workplace scenarios (e.g., Copilot for M365, Power Platform, modern collaboration practices) and ensures value realization through change management, governance, training, and continuous improvement.


Responsibilities:

Define the Digital Workplace & AI (DWA) adoption strategy and roadmap; set annual OKRs aligned to business outcomes and customer value

Build repeatable DWA service offerings (assessments, pilots, enterprise rollouts, optimization programs) with clear artifacts, pricing, and success criteria

Lead stakeholder analysis, communications, training, and a champions program to scale digital workplace and AI adoption across functions

Govern responsible AI and DWA usage (data access, sensitivity labels, DLP, guardrails) in partnership with Security/GRC and Modern Work teams

Design role-based Digital Workplace and AI scenarios as well as prompt guidance for executives, managers, ICs, and frontline workers

Establish telemetry and dashboards (usage, activation, scenario KPIs) and publish value realization reporting

Partner with Sales & Marketing on pre sales discovery, proposals/SOWs, and executive briefings; support renewals and expansion opportunities

Align with Microsoft programs/funding; maintain relationships with Microsoft field and partner teams to accelerate DWA adoption

Run delivery governance (methods, QA gates, reusable assets); drive utilization, margin, and customer satisfaction

Coach and manage a team of DWA adoption practitioners (trainers, change managers, modern work specialists); set goals, feedback cycles, and development plans

Coordinate and mature internal F12 DWA adoption; share exemplars, playbooks, and best practices

Identify risks and issues; lead corrective actions and continuous process improvements


Standardize intake and approval processes for Copilot features, connectors, and Power Platform and Digital Workplace solutions

Conduct post-engagement reviews; capture lessons learned and evolve the DWA portfolio over time

Perform additional related duties as required


Requirements:

8–10+ years in Modern Work / Collaboration / Digital Workplace / Change Management roles, with 3–5+ years leading DWA or AI adoption programs in an MSP or SI

Demonstrated practice leadership (people leadership, portfolio ownership, revenue/margin accountability)

Hands on delivery experience with M365 Copilot, Power Platform, and Digital Workplace adoption: assessments, pilots, rollouts, enablement, value realization

Working knowledge of Microsoft 365, Teams, SharePoint, Viva; Entra ID (Azure AD); Purview/Information Protection; DLP

Proven change management expertise (Prosci/ADKAR or equivalent) and enterprise scale training program design

Ability to instrument telemetry and translate insights into business outcomes and executive level narratives

Strong pre sales and GTM experience: discovery, SOW development, proposals, executive presentations

High attention to detail; strong organization, prioritization, and execution in a fast paced MSP environment

Eligible to work in Canada; willingness to travel to client sites as needed


Competencies:

Problem solving & critical thinking

Detail orientation