Sr. Associate, QI Performance Management

#communityhealth #healthcare

About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community. 

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

• Aim for Understanding
• Be All In
• Bring Your Whole Self
• Lean Into Discomfort
• Put Members First

About the Role:

Drives the development of QI Culture and learning system capacity at Cityblock while directly supporting market teams in meeting clinical quality improvement goals set by Payor Contracts and Organizational Priorities. Uses systems-thinking and quality improvement frameworks to support market leadership in building the will and local skills for care teams to improve healthcare quality outcomes. Promotes organizational learning through the spread and scale of successful improvements across markets.

• Works directly with market and organizational leadership to co-develop an annual strategy for clinical quality performance improvement with the objective of meeting all contract and organizational targets in a sustainable fashion. Provides ongoing communication to leadership regarding performance, progress, and barriers towards meeting the market and organization’s clinical quality goals. 
• Builds culture and learning systems within and across markets as a means to drive to population-based quality improvement. This includes building the will and skill for QI, specifically systems and team-based approaches to problem analysis, workflow redesign to data-driven decision making. 
• Provides coaching and technical guidance for QI Initiatives: PDSA development, root cause analyses, project design; measure selection. Analyzes and evaluates data and work flows to support improvement teams in identifying, prioritizing, and addressing performance improvement opportunities.
• Provides proactive project management and group facilitation of specific quality improvement initiatives.  This includes supporting the development of improvement teams and advising on team composition, scheduling meetings, developing agendas and meeting materials, facilitating discussions, summarizing decisions and next steps, aid in tracking action items and deliverables, implementation planning, and communication of progress to stakeholders.
• Partners with the data and technology teams to provide actionable patient-centered reports for markets to use in population health efforts.
• Records improved system workflows and their associated quality measures, and works with QI team to document for dissemination
• Provides useful improvement information to build trust with and support strong relationships with our contracted payor partners. May be responsible for directly supporting a market’s relationship, meetings, and deliverables with a payor partner.

Requirements for the Role:

• Bachelors; advanced degree in healthcare related field a plus.
• 2 years experience in healthcare quality improvement coaching in care delivery setting
• none required; certification in healthcare quality improvement, LEAN, or another qua