Technical Applications Specialist(Medical Technologist)- Chemistry/Immunoassay- Kansas City, MO

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The primary responsibilities of the Technical Application Specialist Chemistry/Immunoassay- (TAS) is to provide implementation services, Train-the-Trainer education, and troubleshooting on all Siemens Healthineers instrumentation and Data Management applications.

Responsibilities:

• Technical Applications Specialist (TAS) is to assist in growing our business by providing excellent customer support. The Technical Applications Specialist (TAS) is the project coordinator of all installations to which they are assigned while efficiently performing system implementations and software upgrades, including customer training with minimal assistance by following established guidelines.
• Maintain a high level of customer satisfaction, be able to identify potential "at risk" customers and communicate effectively to the appropriate internal stakeholders.
• Effective and efficient resolution of customer issues and participation in escalations is an expectation of the role.
• Assist in training other Technical Applications Specialists and be willing to travel outside of their region to assist in supporting other territories.
• Assist with product demos and technical presentations by collaborating with Sales and Service peers to promote sales.
• Organize and participate in field-based customer education events. 
• The TAS must work in accordance with government regulations, FDA and OSHA; works in accordance with the Siemens Healthineers Quality System, including adherence to all applicable training requirements and enforcement of all company safety guidelines.
• Effectively use the appropriate Siemens Healthineers communication tools. The TAS must maintain a valid driver’s license and maintain a good driving record as outlined in Siemens Healthineers policy to the appropriate internal stakeholders. Effective and efficient resolution of customer issues and participation in escalations is an expectation of the role.
• TAS may assist in training other Technical Applications Specialists and be willing to travel outside of their region to assist in supporting other territories. Assist with product demos and technical.

Requirements

• Ability to travel within and outside the region more than 90% of the time; to include Monday-Friday overnight travel.
• Valid driver’s license
• BA/BS preferably in Medical Technology; thorough technical knowledge of medical technology
• 2+ years of laboratory experience; prior field experience is preferred; strong communication and interpersonal skills to effectively handle customer problems and support the sales team’s efforts.
• Ability to prioritize critical customers and handle the crisis customers first.
• Computer literacy is mandatory (Word, Excel, PowerPoint, Outlook, etc.);
• Strong presentation and selling skills; must be completely aligned with the corporate Vision, Values and Beliefs.

The pay range for this position is $68,000 - $102,000 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. The annual incentive target is (6%) of base pay.  Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay.   Details regarding our benefits can be found here: https://benefitsatshs.com/index.html. This information is provided per the required state Equal Pay Act. Base pay information is based on market location. Applicants should apply via Siemens Healthineers external or internal careers site.

Equal Employment Opportunity Statement
Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping,