Trainer - Customer Education

Posting Type

Hybrid

Job Overview

About Relativity:

At Relativity, we believe that learning is essential to customer success. Our software is more than a product—it’s a platform that powers transformation across legal, compliance, and investigative industries. As part of the Training & Instructional Design team, you’ll help our customers unlock the full value of our platform through learning experiences that are impactful, scalable, and measurable.

Role Summary:

The Training Specialist (Customer Education) plays a critical role in delivering high-impact education that empowers our customers and partners to adopt, use, and maximize Relativity products. You’ll facilitate engaging live and virtual training, collaborate cross-functionally, and help scale education through innovative delivery methods.

This role is ideal for a facilitator who thrives in customer-facing environments and wants to drive business value through learning.

Job Description and Requirements

Key Responsibilities 

Customer-Focused Facilitation 

• Deliver compelling live and virtual training and workshops for external customers, partners, and community stakeholders. 

• Adapt facilitation style to a variety of customer audiences and skill levels, from new users to advanced administrators. 

Business Impact & Measurement 

• Use data and learner feedback (e.g., CSAT, post-training surveys) to recommend improvements and report on impact. 

Cross-Functional Collaboration 

• Share insights from the field to inform instructional design and broader customer education strategy. 

Expertise & Thought Leadership 

• Stay current with Relativity product updates and maintain subject matter expertise. 

• Share best practices and coach new facilitators as needed. 

Customer Events & Enablement 

• Support educational experiences at industry events and Relativity user conferences (e.g., workshops, learning labs).  

• Represent the training team as a trusted advisor to customers and partners. 

Qualifications 

Required: 

• 3+ years of experience facilitating training, preferably in B2B SaaS or customer education. 

• Strong presentation, interpersonal, and customer-facing communication skills. 

• Knowledge of adult learning theory and training best practices. 

• Proficiency in Microsoft Office tools. 

• Ability to travel up to 20%, including international travel. 

Preferred: 

• Experience with customer training platforms (e.g., Skilljar, Articulate, LMS tools). 

• Familiarity with customer education KPIs (e.g., adoption, retention, NPS). 

• Experience with Relativity, legal tech, compliance software, or regulated industries a plus. 

What Success Looks Like 

• High satisfaction scores from learners (CSAT > 9.0). 

• Increased product adoption and reduced time-to-value in trained accounts. 

• Active collaboration with cross-functional teams to evolve and scale customer education.