Finance Customer Contact Center Specialist

Finance Customer Contact Center Specialist

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Job Description

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CoStar Group Company Intro:

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.  Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. 

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings for our customers.  We’ve continually refined, transformed, and perfected our approach to our business, creating platforms that have become standard in our industry, for our customers, and even our competitors.  We continue that effort today and are always working to improve and drive innovation.  This is how we deliver for our customers, our employees, and investors.  By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

 

Role Description: We are currently in search of an energetic, highly motivated individual to join our growing Finance Customer Contact Center team.  If you thrive in a fast-paced environment and can successfully balance multiple priorities and have a keen focus toward results, this is a great opportunity to join a company that continues to beat our own growth records!

The Finance Customer Contact Center Specialist responds to clients and stakeholder inquiries on matters related to the Order-to-Cash process that include: invoicing and billing, contracts, and other financial matters to determine what corrective action is required.  This role requires critical thinking, patience, and effective communication skills to uncover customer needs, answer questions, and deliver a positive impression on every customer interaction. 

The Finance Customer Contact Center Specialist utilizes company CRM tools to obtain and evaluate all relevant data to handle, process and trouble-shoot requirements.  Proficiency in written and verbal communication skills with the ability to handle internal and external contacts in a positive, assertive, effective, and timely manner is required.  Our goal aims to promote and deliver a “World-Class” experience with every interaction. 

The Finance Customer Contact Specialist will work collaboratively in a team environment across a variety of departments, including Sales, Billing and Contracts, Accounts Receivable, Cash Applications, Collections, and Customer Care/Service.  

 

Responsibilities:

• Maintain fluidity in a fast-paced, high transactional environment 

• Demonstrate the ability to efficiently multitask from answering inbound phone calls and complete case management tasks from internal and external stakeholders, ensuring the timely resolution of issues resulting in minimal brand impact and maximum customer satisfaction 

• Be the person who delivers first time resolution at a World-Class level 

• Support and foster synergies with the Sales team to promote the growth of the business 

• Develop an in-depth understanding of our software and service environment, including our CRM, Oracle Fusion, Microsoft Navision, Third Party invoice presentment portals, and in-house Enterprise solutions 

• Process service cancellation requests 

• Resolve client billing inquiries 

• Review and correct contract setup issues