Nurse Account Manager - LPN

Oro Valley, Arizona, United States of America

Extraordinary Care. Extraordinary Careers.

With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.

Saliba’s Extended Care Pharmacy, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Oro Valley, Arizona.

Why Saliba’s Extended Care Pharmacy? We’re reimagining medication management and transforming care.

Who We Are and What We’re About:

Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.

We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

Position Details:

Schedule: Monday–Friday, 8:30 AM–5:00 PM
Salary: $57,283 – $91,674

We are seeking an LPN to serve as a Nurse Account Manager for our long-term care partners. This is a field-based role that includes visiting communities, building relationships with staff and families, and collaborating with internal teams to support excellent customer service. A company vehicle is provided.

Requirements:

• Active LPN license

• LTC experience preferred

• Comfortable in a fast-paced environment

• Strong communication skills and occasional public speaking

• Local travel required

• Salesforce experience preferred

Why Join Us?

• Consistent weekday schedule – no nights, weekends, or holidays

• Competitive salary with room for growth

• Company vehicle provided for work travel

• Opportunity to make a meaningful impact in the lives of residents and healthcare teams

• Supportive, collaborative work culture

The Nurse Account Manager proactively identifies and meets the needs of potential and current clients to ensure complete customer satisfaction and drive retention.  Responsible for building and maintaining a strong working relationship with all clients by serving as the primary contact on issue resolution, providing clinical and regulatory expertise and conducting client staff training.

Attributes Required:

• Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy
• Leadership – ability to lead project teams to deadlines, while maintaining strong team orientation
• Relational – ability to build relationships with business unit management and become “trusted advisor”
• Strategy and Planning – ability to think ahead, plan and manage time efficiently
• Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level
• Team Oriented – ability to work effectively and collaboratively with all team members

      

     Essential job functions (include the following):

• Serve as the main point of contact for all assigned accounts, understanding client present needs, pain points and future needs. Proactively collaborate with client to provide support and deliver solutions ensuring quality care.
• Work directly with pharmacy operations to address and resolve all service-related issues in a timely manner.  Manage client expectations and communicate status and relevant updates through issue resolution.
• Develop strong working relationships and build trust with clients by consistently delivering exceptional service, support and expertise.
• Serve as liaison/quality assurance point of contact during new client onboarding process ensuring seamless and error free service.  Assist in onboarding activities such as data collection and eMAR support.
• Conduct on-site in-services and clinical education programs to client staff regarding survey process, medication administration, risk management, and performance improvement
• Provides nurse consulting services including vaccine clinics, quality assurance aud