GRA Travel Admin Assistant

This is a remote position.

• Qualify hotels and resorts for awards by assessing submissions against established judging criteria, ensuring all selected winners meet the program’s standards for excellence.
  

• Manage the end-to-end awards process, including tracking applications, coordinating with judges, and verifying eligibility.
  

Winner Communications & Publicity

• Publish engaging write-ups and features about award-winning hotels and resorts on company websites to highlight their achievements and drive visibility.
  

• Draft and send personalized award notification emails to winning hotels and resorts, ensuring timely and professional communication.
  

• Address recipient questions and concerns promptly, offering tailored solutions and promotional upgrades such as trophies, plaques, and enhanced publicity packages.
  

AI-Assisted Communication

• Utilize large language models (LLMs) to draft customized correspondence, including award notifications and promotional messages, maintaining a high standard of professionalism and engagement.
  

Promotional Campaigns

• Implement and manage email templates and automated sequences to promote award upgrades and additional services, ensuring alignment with company branding and messaging.
  

Public Relations Writing

• Create compelling press releases to announce award winners and program updates, targeting industry leads and media outlets for maximum exposure.
  

CRM Management

• Maintain accurate and up-to-date records of leads, applicants, and winners within the CRM system.
  

• Track all interactions, manage contact information, and ensure data integrity to support ongoing marketing efforts and relationship building.
  

Administrative Support & Reporting

• Perform a variety of general administrative tasks, including scheduling, document management, and internal communications.
  

• Prepare regular and ad hoc reports on awards program status, campaign performance, and other key metrics for review by the COO and CEO.
  

• Support the COO and CEO with special projects, data analysis, and other administrative duties as assigned.