Field Service Technician 2nd Shift - Washington, DC

Department: Service - Field Service

Employment Type: Permanent - Full Time

Location: United States/Field based

Reporting To: Jason Donson

Description

GLORY OFFERS
401k plan with company nonelective contribution and employer match, Education Reimbursement, Comprehensive Benefit Package, & Career Advancement

COMPANY OVERVIEW
As a global leader in cash technology solutions, we provide the financial, retail, cash center and gaming industries with confidence that their cash is protected and always working to help build a stronger business. 

Our cash automation technologies and process engineering services help businesses in more than 100 countries optimize the handling, movement and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals; enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.

We offer peace of mind. We enable transformation. We generate options. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business.

ROLE PURPOSE:
As a Field Service Technician, you are the face of GLORY.  

As a member of the GLORY Field Service team, you will be empowered to:
•    Directly manage all aspects of customer service and care with our clients 
•    Independently troubleshoot and repair a variety of high-speed cash-handling equipment including coin sorters, teller cash dispensers, currency counters/wrappers and point of sale (POS) equipment
•    Track and manage parts/tools
•    Stay abreast of changes in technical and functional elements of GLORY equipment

MAIN RESPONSIBILITIES:
•    Ensure overall customer satisfaction
•    Diagnose system problems and make repairs
•    Keep customer apprised of progress during maintenance or a down system situation
•    Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance
•    Any other job responsibilities as assigned within scope of position. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.  They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.  
•    Adhere to safety guidelines and policies, complete required Environmental Health & Safety training, timely reporting of any job site accidents (for an injury or property damage).

 PAY RANGE:
•    $20 - $30 an hour
•    Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; education; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.

 WORK SCHEDULE:
•    2nd shift
Glory is proud to share that our benefit package ranks in the top 25% across the country!Benefits:
•    401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate.  Plus, Glory matches 3% up to 6% of your contribution
•    Health insurance – 3 medical plans to choose from.  High, Medium and Low deductible through Blue Cross Blue Shield
•    MDLive – 24/7 Virtual Doctor plus a Nurse Line 
•    Dental insurance
•    Vision insurance
•    FSA / Dependent Care
•    Voluntary Life Insurance
•    Basic Life insurance and AD&D – Company paid 
•    Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid 
•    Paid Vacation – start with a prorated amount of hours your first year depending on start date.  80 vacation hours earning your first full year and vacation hours increase based on years of service
•    Paid Sick days based on City/State requirements 
•    Paid Holidays – 9 to 11 days based on start date
•    Professional development assistance
•    Education assistance
•    Adoption Assistance
•    Legal and ID Theft plans
•    Annual Bonus opportunity 
•    Opportunities for internal promotions/career advancement 
•    Company Vehicle/Insurance – this benefit only applies to certain positions 

REQUIRED EDUCATION AND QUALIFICATIONS

Education Level:
•    Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience 
•    Certificates in related fields, i.e. mechanics, electronics, automation, data processing preferred

Qualifications:    
•    Excel