QUALITY ASSURANCE & TRAINING SPEC - 43000009

Requisition No: 878497 

Agency: Financial Services

Working Title: QUALITY ASSURANCE & TRAINING SPEC - 43000009

 Pay Plan: Career Service

Position Number: 43000009 

Salary:  $52,530.00 

Posting Closing Date: 07/02/2026 

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*****INTERNAL AGENCY EMPLOYMENT OPPORTUNITY*****
DIVISION: INSURANCE AGENT & AGENCY SERVICES
BUREAU: LICENSING
CITY: TALLAHASSEE
COUNTY: LEON

 

This is an internal agency employment opportunity for current employees, including OPS, of the Department of Financial Services, the Office of Financial Regulation, and the Office of Insurance Regulation.

 

 Requirements:

• High School diploma or its equivalent.
• Experience collecting, evaluating and analyzing data.
• Experience using Microsoft Word, Excel and Outlook.

 

Preferences: 

• Two (2) or more years of professional experience in the insurance industry or in the regulation of insurance. 
• A bachelor’s degree from an accredited college or university.  Further preference will be given if the degree is in Risk Management/Insurance.
• Experience teaching, training, or giving presentations.
• Experience organizing training material into a logical format for presentation.
• Applicants who are fluent (verbal and written) in English and Spanish.
• Experience writing reports. 

 

Minimum Qualifications for this position include the following REQUIRED ENTRY LEVEL KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of the methods of data collection and analysis.
• Knowledge of basic management principles and practices.
• Knowledge of Florida Statutes and department rules governing licensure and regulation, and customer protection.
• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of operational and management practices.
• Ability to organize data into logical format for presentation in reports, documents and other written materials.
• Ability to conduct fact-finding research.
• Ability to utilize problem-solving techniques.
• Ability to work independently.
• Ability to understand and apply applicable rules, regulations, policies and procedures relating to operational and management analysis activities.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

 

SPECIAL NOTES:

 

The position will be filled at $52,530.00.  

 

Employees of the Department of Financial Services are paid on a monthly pay cycle.

 

The selected candidate may be required to work extra hours outside of the regular work schedule.

 

The selected candiate must be willing to travel, when necessary, within the state of Florida and occasionally overnight on short notice.

 

This position requires a security background check, including fingerprint as a condition of employment.

 

Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process.
 

 

BRIEF DESCRIPTION OF DUTIES: 

(Incumbent of position is a member of DFS’ Disaster Response Team and, in that capacity, may be required on short notice to perform duties and necessary attendant travel in support of disaster relief efforts.)

 

Develop Training Materials and Train new employees in every aspect of their employment in the appropriate area of assignment including Applications, Records, Education and Customer