Technical Project Manager

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

The Upgrade Operations (UO) department specializes in performing software and hardware upgrades on live customer systems.The UO department focus is on minimizing the customer’s downtime during software upgrades in order to optimize their upgrade experience during the moments that matter.

Job Description

Expectations:

• Project Manager (PM) is responsible for the implementation of Communication System upgrade Projects and will act and be recognized as the leader / focal point for all aspects of assigned project(s).
• Responsible for delivering the contractual scope, on schedule and within budget, while
• maintaining customer satisfaction.
• Must be able to utilize PM tools (schedule, critical path analysis, budget, change order, risk
• assessment, action item log, etc) to analyze complex issues and develop resolutions for any
• issues related to assigned project(s). The PM is responsible for allocating all necessary
• resources to meet project objectives, corporate financial, and customer satisfaction goals. The
• project manager is responsible for direct communication to customer’s organization and relevant
• senior stakeholders internally throughout the life of the project. In addition, the project manager
• is responsible for the overall pre-tax profit of all projects.

Responsibilities:

• Leads large programs or portions of very complex programs. Directs and coordinates the work activities of the project team.
• Demonstrates a firm understanding of all nine areas of PMBOK project managementand has expertise in two areas. Experienced in running project phases.
• Is able to oversee development of the complete project plan. Is able to establish, track, and audit project budgets, analyze variances and develop action plans as required.
• Represents the organization on projects and may perform in project leadership roles.
• A project manager is accountable for accomplishing the stated project objectives within the stipulated time period and budget. Ensures that the three constraints (quality, cost and time) that face every project are properly managed.
• Involved in the management of project staff including project reporting, administration and communication.
• Responsible for project planning, setting deliverable dates, and tracking those deliverables.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Work with the Scheduling team and Engineering Management team to ensure resource availability and allocation.
• Develop a project plan to monitor and track progress.
• Manage and communicate changes to the project scope, project schedule, and project costs.
• Measure project performance using appropriate tools and techniques.
• Report and escalate to management as needed.
• Successfully manage the relationships both internally and externally (Field) resources.
• Determine current system configuration/inventory and utilize system and release information from various internal resources in order to generate a list of hardware and software required to bring the system up to the desired Astro release.
• Create an upgrade system software binder table of contents.
• Work in partnership with system planning, product planners to ensure that all business rules are applied to every upgrade design and that equipment lists are accurate. 
• Identify and communicate defects found in build of material, part numbers, and software versions