SOFTWARE QUALITY ASSURANCE COORDINATOR

Min

USD $27.52/Hr.

Max

USD $42.65/Hr.

Overview

The Software Quality Assurance Coordinator is responsible for overseeing the quality assurance processes within the IT department. This role ensures that software applications and IT services meet established quality standards through rigorous testing, analysis, and coordination with development teams. The QA Coordinator aims to enhance product quality, customer satisfaction, and operational efficiency. They demonstrate good test script development, testing cycle planning, implementation, and tracking in order to help deliver complex projects within an integrated patient-care delivery network. The QA Coordinator will work closely with all project team members, both within and outside IS department to create a customer-service focus, assuring reliable testing results for application implementations, against stated scope and project plans. Carries out procedures to ensure that all information systems products and services meet organization standards and end-user requirements. Provides regular status updates to project management.

 

Location: Springfield, IL

Please note this is a hybrid position a few days per week in Springfield, IL.

Qualifications

Minimum Qualifications:Education:• Bachelor’s degree in Business, Education, Computer Science, Project Management, Organization Development or related field required. In lieu of degree, three years’ related experience will be considered.

 

Licensure/Certification/Registry:• Certified Quality Process Analyst (CQPA) required or completed within one year of hire.• Course completion for Change Management philosophy required or completed within one year of hire.• Certified Associate Project Management (CAPM) preferred.• Lean Six Sigma Green Belt certification preferred.

 

Experience:• Minimum of 2 years relevant experience occurring in business domain or industry required. May include development/planning and coordination of testing of various computer applications in clinical operations, business, Information Systems, or other related field.• Prior experience with automated testing systems strongly preferred.• Familiarity with Agile and DevOps methodologies preferred.• Proficiency in Microsoft Office products including Word, Excel, PowerPoint Visio, Outlook and Microsoft Project preferred• Experience in analyst, documentation or implementation role preferred• Experience with software design, analysis or process improvement preferred

 

Other Knowledge/Skills/Abilities:• Achievement Orientation: A concern for surpassing standards of excellence. Including attention to detail, ensuring accuracy in documentation and project reporting.• Analytical Thinking: Ability to understand a situation, issues or problem by breaking it into smaller pieces, or tracking its implications in a step-by-step way. Ability to identify a problem, obstacle or opportunity and then act to address current or future problems or opportunities.• Collaboration: Ability to work cooperatively and inclusively with other individuals and/or teams not formally lead; working together as opposed to working separately or competitively.• Communication: Ability to use written and spoken communication in formal and informal situations to convey meaning, build shared understanding, and productively move agendas forward.• Process and Quality Management: Ability to analyze and design or improve an organizational process, including incorporating the principles of high reliability, continuous quality improvement, and user-centered design.• Demonstrated technical and business focused written, verbal and presentation skills required.• Demonstrated dedication to strong customer service support.• Demonstrated understanding of clinical and/or business operations.• Healthcare application implementation experience preferred.• Understanding of computer systems including hardware, operating systems, programming languages, and data communications preferred.

 

 

Responsibilities

Principal Duties & Responsibilities:

1. Develop and implement QA processes, procedures, and best practices.

2. Develop and execute test strategies, test plans, and test scenarios.

3. Coordinate project testing teams activities in testing of software to ensure proper operation and freedom from defects.

4. Documents testing issues/problems.

5. Works to resolve all complex issues/problems, in cooperation with Project Managers.

6. Reports progress on problem/issue resolution to Project Management and/or Information Systems leadership.

7. Works to devise process improvements to current procedures; develops models of possible future configurations as required.

8. Responsible for assembling project testing team, assigning individual responsibilities, identifying appropriate resources needed