North American Sales Training Manager

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

RSM US LLP is looking to add a dynamic Sales Training Manager to our North American Sales Organization!

The Sales Training Manager identifies and develops learning-related business initiatives. This includes working closely with key business stakeholders and subject matter experts to analyze, design, develop, implement, and evaluate the business’s learning curriculum. Primary responsibilities include conducting needs assessments, designing learning curriculums, and working with subject matter experts to develop content—all of which include education, experiences, exposure and environment.

The manager is responsible for planning, organizing, developing, managing and controlling the activities of the assigned NAS curriculum. This includes planning, coordinating, collaborating with LPD resources, providing status reporting and communication, leading and managing project execution with a continuous improvement focus, guiding teams in problem solving activities and influencing important change initiatives. Partners with Sales Leadership, National Line of Business (LOB) leaders, and other key stakeholders to achieve organizational excellence in support of company vision, including on-time delivery, quality learning programs and productivity improvement/cost effective strategies.

The manager will also work on special projects related to the NAS’ learning strategy and firm initiatives that support the firm, talent, and LPD strategies.

This position will work closely with the broader LPD team to ensure firm needs are addressed (consistency across other Business Partners, as appropriate) and to leverage instructional design and technological solutions. Coordination with various departments and other resources within the organization is required.

ESSENTIAL DUTIES

• Provides critical leverage in advising, developing, planning, executing, and evaluating the practice and program curriculum to support the Firm, NAS, talent, and learning strategies.
• Serving as a learning advisor to leaders, subject matter experts, curriculum owners, and developers to uncover and define learning needs and design appropriate learning and development solutions that address the needs of the business.
• Working closely with key stakeholders, e.g. LOB and product teams, to support the overall success of the learning and development plan(s).
• Develop certification(s) program that supports Specialist and Qualified designations for NAS team members across designated practice areas.
• Partnering with a resource manager to plan and coordinate LPD resources and utilization.
• Observing training and reviewing facilitator and program evaluations. Summarizing, providing feedback and offering creative solutions for enhancements, as appropriate.
• Any new system development necessary aligns with enterprise processes and leverages what is available.
• Other duties as assigned

EDUCATION/CERTIFICATIONS

• Bachelor's degree or equivalent experience in education, instructional design, human resource development or related area

TECHNICAL/SOFT SKILLS

• Proficiency with PowerPoint, Word, Excel and SharePoint
• Knowledge of instructional design principles, including evaluation design and assessment skills
• Interpersonal and communication (verbal and written)
• Problem-solving
• Analysis
• Organizational and time management
• Project management
• Attention to detail
• Ability to respond and be adaptable to changing priorities
• Facilitating and presenting
• Content knowledge in or experience working with subject matter experts in assurance, tax, or consulting
• Strong interest and an aptitude for learning new technologies and design skills; preferred.

EXPERIENCE

• 5+ years relevant experience
• Previous experience managing multiple projects of high to moderate risk
• Previous experience facilitating small group meetings
• Practical knowledge of learning implementation and employee development
• Managing projects and stakeholders
• Client service and issue resolution
• Compiling and reviewing data to make business decisi