Experienced Service and Sales BDC Coordinator

Do you enjoy helping people? Self-motivated? Go-getter personality where the sky is the limit? Do you love providing outstanding customer service? If this sounds like you, we want you on our team!

Our Fred Anderson Acura of Greenville location is looking for an experienced service and sales BDC coordinator to join our team. This position works with service department guests regarding our upgrade programs and over the phone assisting our guests with product information questions to set them up with an appointment to meet with a sales or service professional.

The details:

• MONDAY-FRIDAY SHIFTS
• 9 am-5 pm or 11 am-7 pm (flexible)
• Yearly earning potential of 60k-70k a year
• Assisting guests in person and over the phone
• On-site position at the dealership located on the Motor Mile in Greenville

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The Requirements:

• Must have E-leads software experience
• Previous automotive experience
• Ability to close leads in person and over the phone
• Prior customer service experience
• Ability to meet department goals and metrics

This is a rare opportunity in the automotive industry to have high earning potentials and a flexible schedule. Come see the difference at Fred Anderson today!

What we offer:

• A culture of caring, belonging, and respect for everyone
• Managers that people want to work with
• Career growth and advancement
• Leadership development, innovative training, and learning systems
• Competitive compensation plans 
• 401k retirement plans with company match
• Comprehensive health benefits packages, including telehealth and behavioral health services 
• Industry-leading maternity and paternity leave 
• Paid employee referral program 
• Recognition and bonus programs 
• Paid time off, bereavement, and vacation benefits
• Employee discounts on parts, service, vehicle purchases, and local entertainment

Responsibilities:

• Answer customer calls and establish follow-up with sales appointments
• Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates
• Continuous follow-up with interested leads for 90 days as well as following up with leads that are not ready to make an appointment or no-show
• Provide customers with product information and direct them to appropriate dealership resources
• Participate in team and process development sessions- keeping positive relationships with teammates, sales teams, and dealership management
• Utilize CRM tracking system daily
• Walking the lot to stay up to date on inventory
• Assisting with getting vehicles fueled up and over to our detail departments

Qualifications:

• Prior customer service experience
• E-Leads Experience is required
• Auto Alert Experience a plus
• Excellent teamwork skills
• Positive and hardworking demeanor
• Strong computer skills with the ability to use computer software
• Eagerness to improve and collaborative attitude
• Time management skills
• Strong listening skills with the ability to build rapport with others
• Organizational skills
• Valid Driver’s license with acceptable motor vehicle record
• High school diploma or equivalent

Why Automotive:

Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.

Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities

Technology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.