Student Services Apprentice Administrator

Application Deadline: 15 November 2024

Department: SAC - Student Services

Employment Type: Apprentice

Location: Dual Campus

Reporting To: Vicki Chapman

Compensation: £16,546 - £22,010 / year

Description

Permanent contract, 37 hours per week, 52 weeks per year


The salary will be £8.60 per hour aged 16 to 18 years in age, aged 18 years and over the hourly pay is £11.44.
 
Under the direction of the Student Services Manager the post holder will assist in the provision of an effective Admissions, Student Bursary and Information Advice and Guidance Service across both campuses.

Please apply here
https://www.findapprenticeship.service.gov.uk/apprenticeship/VAC1000284737

The job posting can close as soon as sufficient applications have been received.

Key Responsibilities

• To provide specific administrative support for the Student Services department
• Greet customers and respond to personal, telephone and email enquiries
• Sign visitors into the college system and inform staff member of the arrival
• Provide information, advice and guidance on the range of courses available
• Assist with the enrolment process of FT 16-18 students
• Assist in taking and processing student course and trip Payments
• Assist in the delivery of our FT admissions process, including course entry requirements
• advice and guidance
• Assist in processing all FT course applications
• Assist in arranging pre course interviews, liaising with course team leaders and tutors
• Assist in sending offers of places to successful students
• Contribute to and attend the College Open Days and other marketing events

Please see attached for the full Job Description

Skills, Knowledge and Expertise

• Minimum of 4 GCSEs (Grade C/4 or above) or equivalent including English Language and Maths. 
• A good working knowledge of producing documents and emails. MS Excel: Able to create basic Excel formulas, enabling manipulation and dissemination of information Outlook: Able to send and respond to emails, managing folders and tasks.
• Demonstrate experience of first-line customer service including handling enquiries. face-to-face, by telephone and by email. 
• Demonstrate experience of handling cash/ credit/debit card transactions. Experience of achieving performance targets and delivering to strict deadlines.
• Demonstrate good professional communication skills including oral, written and active listening. Demonstrate an understanding of what it takes to exceed customer expectations and deliver good customer service. Demonstrate an ability to cope under pressure Demonstrate high levels of organisational skills and an ability to prioritise a busy and diverse workload.

Please see attached for the full Person Specification 

Staff Benefits

• Generous paid holiday entitlement of 30 days, exclusive of College closure days and public holidays. Pro rata for part time roles.
• One Selfie Day per year
• Contributory salary pension scheme (Local Government) 
• Continuing Professional Development for all staff 
• Laptop Salary Sacrifice Scheme
• Cycle to Work Scheme
• Private Healthcare Scheme
• £500 Refer a friend and earn a reward 
• Subsidised cafes - at both campuses
• Employee Assistance Programme – Staff have access to this programme. It is a free and strictly confidential short-term counselling and support service (up to six meetings after an initial assessment session with a qualified counselor) 
• The College offers an eye sight test for anyone who meets the criteria as described within the Health and Safety (Display Screen Equipment) Regulations.
• Progressive family friendly policies (exceeding statutory requirements) that supports a health work/life balance, all staff are entitled to request flexible working. 
• Discounted treatments at the Academy, Bath Campus
• Free parking at the Somer Valley Campus in Radstock