Head of Independent Living - South

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

 

Head of Independent Living

 

Homeworking – covering the South of England

 

£64,224 - £78,015 per year plus Company car or car allowance

 

37.5 hours per week

 

We have an exciting opportunity for a Head of Independent Living to lead the effective delivery of housing management services for the operation.

 

The Head of Independent Living will manage a high performing national team to meet performance metrics and deliver enhanced customer satisfaction and positive customer outcomes, in line with Group strategy and objectives. This role drives service excellence, innovation and ensures the delivery of high-quality, person-centred support that enables customers, age 55+, to live independently, safely and with dignity.

 

The role of Head of Independent Living will include:

• Lead Independent Living operational teams to deliver a responsive, customer focused and sustainable Housing Management service, putting our customers at the heart of all we do
• Lead high performing operational teams to deliver the balanced scorecard performance metrics, exemplary service standards and compliance with all regulatory requirements within the remit
• Support the development of and lead on implementation of local engagement plans to be able to influence other local services on behalf of customers within Independent Living
• Lead the effective management of operational housing management activities including anti-social behaviour and safeguarding cases, complaints, void management, compliance and customer engagement with a focus of sustaining tenancies, supporting customers and creating community cohesion to deliver positive outcomes
• Act as a key point of contact and engagement for local stakeholders, supporting operational and customer service teams, as well as the Director of Independent Living
• Maintain effective control of all local budgets and ensure compliance with all financial policies and procedures

 

Skills and experiences:

• Degree, management qualification or CIH 5 qualification or willingness to undertake
• Proven experience of delivering high quality housing management services
• A knowledge and understanding of the political landscape of the region
• Proven knowledge of organisational and reputational risk management
• Ability to promote a culture of inclusion, wellbeing and professional development
• Proven experience of leading a high performing team and performance management
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

 

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

 

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays

• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Staff Networks, with a shared interest in i