Senior Program Manager

Job Purpose

We are looking for a senior, client-facing Program Manager with strong localization experience to support a strategic enterprise account. This role will serve as a key operational and client-facing lead, helping manage complex localization, multimedia, and AI-enabled workflow programs across multiple stakeholder groups.

The role requires someone who can operate comfortably at both the strategic and tactical levels: building trusted client relationships, managing budgets and forecasts, quoting, driving intake and prioritization, handling escalations, and partnering closely with global production, engineering, linguistic, and account teams to ensure delivery excellence.

This is a highly visible role for someone who brings structure to complex programs, can navigate ambiguity, and understands the commercial impact of operational decisions.

 

About RWS

 

RWS is a global AI solutions company empowering the world’s most trusted enterprise AI. 

 

Our proprietary Cultural Intelligence Layer, powered by 250,000 data specialists, cultural and language experts and deep domain professionals, backed by 45+ patents, makes enterprise AI culturally fluent, contextually accurate and secure, ensuring every interaction reflects a brand’s tone, context and customer values.

 

Through our Generate, Transform and Protect segments, we deliver intelligent content, enterprise knowledge, large-scale localization and IP protection for global growth. Trusted by 80+ of the world’s top 100 brands, RWS provides the confidence, governance and expertise organizations need to deploy AI safely, responsibly and at scale.

 

Headquartered in the UK, RWS is listed on AIM (RWS.L). 

 

More information: rws.com. 

 

About Transform

 

At RWS, we enable the world’s largest enterprises to communicate with global audiences through cutting-edge language technology, AI-driven solutions, and expert services. Our RWS Transform division empowers organizations to accelerate digital transformation, scale global content, and unlock growth in every market.

 

Job Overview

Key Responsibilities

 

• Client and Stakeholder Management

  • Act as a primary client-facing program lead for assigned workstreams and stakeholder groups.
  • Build strong relationships with client-side program owners, content owners, and operational stakeholders.
  • Attend onsite client meetings in the Seattle / Redmond area as needed.
  • Lead or support weekly status meetings, triage sessions, business reviews, post-mortems, and escalation discussions.
  • Translate client needs into clear operational actions, priorities, timelines, and ownership.
  • Proactively identify risks, blockers, and misalignment before they impact delivery.

  Program and Operational Management

  • Own intake, prioritization, status tracking, meeting follow-up, and cross-functional coordination.
  • Manage complex localization workflows across translation, multimedia, DTP, engineering, linguistic QA, publishing, and content operations.
  • Coordinate with global delivery teams to ensure work is planned, resourced, delivered, and communicated effectively.
  • Support the stabilization and streamlining of new or evolving workflows.
  • Help define and improve operating models, governance routines, and process documentation.
  • Drive continuous improvement across workflow efficiency, quality, visibility, and stakeholder experience.

  Commercial and Financial Management

  • Support an account portfolio with a strong commercial and operational lens.
  • Own or support budget tracking, forecasting, pipeline visibility, and monthly financial coordination.
  • Partner with Account Leadership, Finance, and Delivery leadership to monitor revenue, margin, capacity, and risk.
  • Help evaluate the financial impact of scope changes, workflow decisions, resourcing needs, and client requests.
  • Prepare or support quotes, estimates, budget updates, and commercial recommendations.
  • Identify opportunities to protect margin while maintaining client confidence and delivery quality.

  Escalation, Risk, and Quality Management

  • Serve as a first-line escalation point for client-facing operational issues.
  • Lead issue triage, root cause discussions, corrective actions, and follow-through.
  • Partner with production, engineering, and linguistic teams to resolve delivery risks and quality concerns.
  • Ensure risks, dependencies, and client decisions are clearly documented and communicated.
  • Support governance requirements, SLA/KPI tracking, and continuous improvement reporting.<