Medical Receptionist/Front Desk (Temporary - Potential Full-Time)

This is a temporary position anticipated to begin May 25th and continue for approximately three (3) months. This assignment is subject to change and may transition into a regular full-time position based on business needs and individual performance.

The work schedule is Monday through Thursday, 7:00 AM to 5:00 PM.

About Sarasota Arthritis Center

Sarasota Arthritis Center is a leading private rheumatology practice serving patients across Sarasota and Manatee counties. Our team of board-certified rheumatologists, advanced practice providers, and clinical staff specializes in the diagnosis and treatment of arthritis, autoimmune diseases, and other rheumatologic conditions. With multiple locations, in-house infusion suites, laboratory services, and a clinical research program, we are committed to providing comprehensive, patient-centered care using the most advanced therapies available. At Sarasota Arthritis Center, we prioritize compassionate care, clinical excellence, and a collaborative team environment dedicated to improving the quality of life for our patients.

The Patient Care Coordinator/Medical Receptionist plays a vital role in delivering excellent patient care by ensuring a smooth and welcoming experience for patients at the beginning and end of their visit. This position is responsible for greeting patients, verifying insurance information, collecting co-pays, scheduling follow-up appointments, and ensuring all administrative duties are completed accurately and efficiently. This position will be trained to perform both check-in and check-out duties to ensure flexibility and coverage and to support seamless patient flow and team collaboration.

This is a temporary position anticipated to begin May 25th and continue for approximately three (3) months. This assignment is subject to change and may transition into a regular full-time position based on business needs and individual performance.

Key Responsibilities
Check-In

• Welcome patients with a friendly and professional demeanor upon arrival.

• Accurately check patients in, verify necessary information, and update records as needed.

• Verify and update patient demographic and insurance information in the electronic health records (EHR) system.

• A week prior to patients coming in, verify patients’ eligibility, ensuring health insurance is active and verified. PCP referrals are obtained for patients with HMO plan.

• Identify outstanding balances for upcoming patients and proactively reach out to discuss payment expectations.

• Work with Onsite Manager to answer any billing questions patients may have.

• Collect co-pays, deductibles, and outstanding balances.

• Complete all tasking assigned to you within the EHR system.

• Complete incoming faxes and distribute accordingly.

• Ensure all necessary patient forms are completed and signed.

• Maintain a clean and organized front desk and waiting area.

• Answering incoming calls professionally.

• Update system with relevant patient notes (i.e. authorization number, effective dates, visits remaining). Include notes on conversations regarding visit, balances, etc.

• Scan medical records into the EHR as needed.

Check-Out

• Conduct schedule follow-up appointments, lab appointments, or procedures as directed by the physician or provider.

• Provide patients with appropriate discharge documents, prescriptions, or educational materials.

• Enter accurate diagnosis codes for lab slips per physician orders. Provide patients with orders as needed.

• Address any patient questions or concerns in a courteous and professional manner.

• Send referrals to outside providers as instructed, including all information pertinent to the referral reason.  

• Ensure clinical staff receive direction when medical records are requested by provider via fee tickets.

• Refer appropriate patients to the Patient Navigator to assist with further treatment plan.

• Scan medical records into the EHR as needed.

• Complete all tasking as assigned within the EHR system.

Administrative Support

• Ens