Manager, Entertainment and Enrichment Programs

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

 

Royal Caribbean Group’s Silversea Cruises brand has an exciting career opportunity for a full time Manager, Entertainment and Enrichment Programs on the Hotel Operations – Entertainment Team reporting to the Senior Director, Entertainment.

 

This position will work onsite in Miami, Florida

 

Position Summary:

 

Reporting to the Director, Entertainment, this position is responsible for the strategy and management of the shipboard Headliner Entertainment and Enrichment operation to ensure an elevated guest entertainment experience is delivered throughout the fleet. The Manager overseas Headliner Entertainment and Enrichment recruitment, scheduling and strategy designed to elevate the overall Entertainment operation, negotiating terms and contracts and is responsible for the creation of show schedules.  

This position is directly related to ratings and the ultimate guest experience when it pertains to Headliner Entertainment and Enrichment program. This position is essential to the success of the overall Entertainment operation and required to review and evaluate all shipboard questions and ratings systems.

 

Essential Duties and Responsibilities:

• Oversees the fleet wide strategy, execution and creative direction of the Headliner Entertainment and Enrichment Programs.
• Develops and maintains industry contacts to attract top caliber Headliner Entertainers and Enrichment speakers to ensure a globally diverse roster of talent. 
• Owns the management of the Headliner and Enrichment annual budgets including forecasting and tracking monthly spending to stay within budget. 
• Travels to industry showcases and select performances, as needed, to vet new acts and shows. 
• Liaises with Cruise Directors and other department heads onboard and shoreside to achieve an elevated experience while supporting all efforts to achieve targets in ratings.
• Works with port and tour agents to secure local talent for port day cultural offerings (i.e., musicians, folkloric shows, speakers, artisans)
• Oversees Entertainment database, talent library and other such programs and scheduling tools, ensuring all relevant information is up to date.   
• Monitors guest feedback and customer demographics to ensure successful talent line up and continuous improvement in ratings through action plan follow up.
• Collaborates with the Director of Entertainment to create, develop and improve consistent programming, project deliveries and initiatives to support the overall Entertainment Experience including Youth and Activities. 
• Maintains master Headliner Entertainer schedule by ship and itinerary.
• Adjusts schedules based on itineraries, guest demographics, performance, requests, etc. and reviews Headliner Entertainer staffing levels to anticipate and prevent shortages. 
• Supports in the management of routine shipboard entertainment operations, execution and performance delivery of the overall entertainment programming and product.
• Collaborates with Marketing and Public Relations to create correct messaging and stories enabling a greater global reach and positive message.
• Develops compelling presentations using critical data and materials for executive level meetings and other initiativ