Back Office Assistant Client Service Manager

The position of Assistant Back Office Account Manager is to help execute the fulfillment of client shipments. The position will work directly with the Back Office Account Manager. The primary function of this role is to effectively and strategically assist in the everyday duties of processing orders and shipments. The candidate will be continuously collaborating with the sales team for each account to ensure that every account runs in the most efficient and productive manner.

Duties and responsibilities

• Entering line sheets.
• Ensuring that all orders are entered and shipped in time.
• Proactively following up with the warehouse for updates on new receiving and orders.
• Sending reports to sales teams when needed.
• Collaborating with the sales team to ensure that every account runs in the most efficient and productive manner.
• Other duties and/or functions as indicated by management.

Requirements

• Proficient in Excel, Outlook and Word.
• Strong knowledge of the systems RLM and WMS.
• Strong time management and organizational abilities.
• Exceptional client service and communication skills.
• Fundamental knowledge of import/export procedures.
• Excellent attention to detail.
• Strong English verbal and written communication skills.
• Team player and able to work with limited supervision.