Product Quality Manager

The Product Quality Manager for Nook Devices is responsible for the product’s quality throughout the product life cycle. This position requires supporting risk returns analysis for the legal and customer service organizations, document and change control, qualification and reliability testing, working with various government and safety agencies to obtain regulatory, environmental, and safety compliance certifications, first article inspections, leading EFFA efforts after new product launch and refurbishment center qualification and support.

• Analyze risk returns and responds to requests from Legal and Customer Service.
• Work with various government and safety agencies to obtain regulatory, environmental, and safety compliance certifications for devices and accessories.
• Interface to testing laboratories for regulatory, environmental, and safety documentation.
• Perform document and change control.
• Maintain authorized users for Arena and submit annual PO for services to BN accounts payable.
• Perform first article inspections on new and CPO devices and accessories as required.
• Lead EFFA efforts after new product launch.
• Document EFFA SOPs and other requirements for use at refurbishment centers.
• Perform refurbishment center qualifications.
• Perform qualification and reliability testing as required on devices and accessories.
• Perform audits of OEM (when requested)
• Participate in weekly meetings with OEM to provide quality and reliability feedback.

Decision Making Authority: -

Decisions Made/Approved

Decisions Recommended/Inputs Provided

• First Article Inspections on New and CPO products
• Regulatory, environmental, and safety approval checklists
• Determine if 3rd party failure analysis is needed on risk returns
• Determine if Refurbishment Centers are approved
• Determine when failures should be returned to OEM for analysis
• Review if all documentation is complete before product launch
• Primary – Legal, Customer Service, Program Management, Compliance, and offshore quality personnel
• Secondary – Automation Group
• Risk analysis, design and compliance documentation, device qualification testing and processes
• Sample coordination and testing

Review PQP requirement for OEM

Recommend regulatory agencies to be used

Review reliability test plans and results

Recommend quality escalations when warranted

Review CPK data on new products

E: Interactions: -

Internal Interactions

Purpose

External Interactions

Purpose

• Refurbishment Centers
• Regulatory, environmental, and safety agencies
• 3rd Party Laboratories
• OEM and component suppliers
• First article CPO approvals and facility qualifications
• Tests to be performed, schedule, POs
• Testing to be performed, sample coordination, witness testing
• Request corrective actions and perform facility audits

Requirements

Education: BSEE or BSME degrees including ASQ Quality certification(s).

Experience: A minimum of 7 + years of relevant experience in either Manufacturing or the development of consumer electronics.

Technical Skills: Requires hands-on involvement driving resolution of quality issues and be able to minimize product quality risks. Experience with quality investigations, quality auditing and statistical quality analysis including quality and reliability tools.

Behavioral Skills: Requires excellent written and verbal communication skills in English. Must be able to collaborate and be a team player.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long-Term Disability
• Fully Remote