Account Manager (MANTL)

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

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Contribute to MANTL’s mission by driving customer value through strategic partnerships and consultative account management. The Account Manager is responsible for supporting account strategy, driving renewals and expansion opportunities, and fostering strong relationships across a portfolio of named accounts. Success in this role requires a deep understanding of customer objectives, digital banking and deposit origination strategies, and the ability to develop and execute plans that support mutual growth and long-term partnership success.

Essential Duties & Responsibilities

• Support account strategy through whitespace analysis, opportunity identification, account planning, and forecast development.

• Develop and maintain expertise in MANTL’s products and solutions to effectively communicate value and identify opportunities for cross-sell and account expansion.

• Participate in commercial discussions throughout the customer lifecycle, including renewal and growth conversations.

• Establish and maintain proactive client engagement through regular outreach, business reviews, and strategic planning discussions.

• Serve as a trusted point of contact for customer inquiries, escalations, and business opportunities.

• Monitor customer satisfaction and advocate for timely resolution of support issues and service requests.

• Analyze customer data and reporting to identify trends, risks, and opportunities; provide actionable recommendations and renewal risk mitigation strategies.

• Partner with Product, Engineering, Implementation, Support, and other cross-functional teams to enhance the customer experience and drive business outcomes.

• Capture and communicate client feedback, product enhancement requests, and market insights to internal stakeholders.

• Manage ticket queues, assess issue severity, and coordinate escalations when appropriate.

• Ensure effective client communication, conflict resolution, and delivery of agreed-upon commitments.

• Support implementation activities and platform deployments in partnership with clients and internal teams.

• Assist with onboarding and launch activities for new customers.

• Promote product adoption through training, enablement, and ongoing customer education efforts.

• Contribute to the development and maintenance of customer-facing documentation, FAQs, and support resources.

Recommended Experience & Education

 

Knowledge, Skills, & Qualifications

• Strong written and verbal c