Field Quality / Service Program Manager

About Range
Range Energy builds powered trailers that help electrify heavy-duty trucking without requiring fleets to replace their tractors. We solve real-world problems with real hardware.

We move fast, take ownership, and hold a high bar for execution. We value people who are low ego and team-first, calm under pressure, direct and respectful communicators, willing to roll up their sleeves, and focused on solutions, not drama.

We operate with high integrity. We do what we say we’ll do, we’re transparent about risks and tradeoffs, and we build trust through consistent follow-through.

The work is hands-on. Sometimes messy. Often fast. Always meaningful.

Founded in 2021, Range is led by experienced EV operators from Tesla, Zoox, Honda, and other leading OEMs. We are backed by strong investors and focused on building hardware that fleets will actually use.

If you like building real things, solving hard problems, and working with low drama, high output teammates, you will fit here.

Role Summary
As the Field Quality / Service Program Manager, you will support product quality and reliability in real-world operating conditions. This role will be responsible for diagnosing, troubleshooting, and resolving field issues while collaborating with engineering, manufacturing, and service teams to improve overall product performance. The ideal candidate will have experience in quality assurance, field service, and technical support within the automotive, electric vehicle, or heavy-duty transportation industries.

Key Responsibilities

• Service Program Leadership: Own and manage the deployment of the quality strategy across the full product range defining milestones, aligning cross-functional stakeholders, and tracking program health from launch through steady-state operations.

• Service KPI Management: Define, own, and report on the full suite of service KPIsincluding field reliability, repair turnaround time, first-time fix rate, warranty cost per unit, and customer satisfaction escalating risks and driving corrective action across teams.

• Field Quality: Act as the primary interface between field operations and the business. Triage incoming field issues, own root cause investigations, and drive corrective and preventive actions through to closure with engineering, manufacturing, and supply chain.

• Root Cause Analysis: Lead structured investigations into product failures using RCA, FMEA, and 8D methodologies translating field data into actionable design and process improvements.

• Service Process Development: Design and maintain the end-to-end service operating model including parts workflow, warranty returns, repair authorization, diagnostic logic, and troubleshooting frameworks.

• Quality Improvement Programs: Manage the pipeline of quality improvement initiatives, prioritizing by field impact and coordinating execution across engineering, manufacturing, and supplier teams.

• Technical Documentation: Own the development and maintenance of service manuals, diagnostic guides, technical bulletins, and warranty procedures to keep field teams current and effective.

• Customer and Technician Training: Develop and deliver training programs for customers, fleet operators, and service technicians covering operation, maintenance, diagnostics, and new product introductions.

• Product Validation Support: Contribute to field testing and validation programs, ensuring real-world service and quality considerations are embedded in product sign-off criteria.

• Supplier and Warranty Management: Partner with Supplier Quality to resolve component quality issues and manage warranty claims, ensuring obligations are met and recovery actions are tracked.

Required Qualifications

• Bachelor's degree in Mechanical, Electrical, Automotive Engineering, or a related field.

• 7+ years of experience spanning field service, quality engineering, or program management in a commercial vehicle, powertrain, or automotive environment.

• Demonstrated ability to manage cross-functional programs — setting plans, owning KPIs, and driving accountability across teams.

• Proven experience with structured quality tools: RCA, FMEA, 8D, and closed-loop corrective action processes.

• Hands-on background with vehicle powertrains, electrical systems, or automotive diagnostics.<