Project Manager (Latin America)

Barrel is a digital agency that designs, builds, and optimizes e-commerce websites for brands. We work with exciting brands across fashion, beauty, CPG, and home goods. We are a highly collaborative and fully distributed team.
We are currently looking for a full-time contract Project Manager to join our team. As a remote-first company, you may work anywhere in Latin America.
The project manager (PM) at Barrel is responsible for driving progress on our client projects while ensuring that we are delivering the work on time, on budget, and satisfying all requirements.
The PM is a technical leader who has a firm grasp of our approach to getting the work done. While not expected to be hands-on, the PM is responsible for ensuring the right team members weigh in and provide the necessary insights, knowledge, and plans to complete the project. This is accomplished by proactively seeking context, answers, and clarification on all aspects of the project. Any gaps in the project approach are the responsibility of the PM to fill.
A PM accepts that they are empowered to find ways to deliver a project on time and on budget. They are responsible for working within the constraints and setting the team up for success.

Responsibilities

• Manage day-to-day website project execution, with direction and oversight from Director
• Develop and manage project schedules, budgets, task estimates and sprints
• Work with project team to create and maintain project roadmaps and requirements documentation
• Run JIRA ticketing system for assigned projects, manage the coordination of sprints, QA and deployment activities
• Oversee internal QA testing process across team members, cross-checking deliverables for accuracy prior to client reviews and releases
• Lead client conversations related to the technical portion of the website project, which may include site demos and CMS trainings
• Assist clients with CMS troubleshooting and tasks, including content population and app integrations
• Monitor team resourcing on a daily basis, proactively escalating if there are concerns before any impact to schedule or budget
• Partner with Account Managers to develop strong working relationships with clients
• Make important, relevant contributions in client and internal meetings, with a focus on generating workable conclusions
• Demonstrate curiosity and initiative when presented with problems, helping to come up with solutions

Key Requirements

• 5+ years of project management experience, agency experience strongly preferred
• Prior experience managing website projects across cross-functional teams
• Prior experience working in Shopify and/or WordPress platforms
• Understanding of third-party applications, platforms, and integrations
• Understanding of business and functional requirements, and how they impact the outcome of a project
• Ability to adjust to rapidly changing priorities and succeed in fast-paced environment
• Ability to apply common sense understanding in order to carry out detailed instructions
• Naturally curious and highly proactive, with a passion for learning new skills.
• Excellent verbal, written, presentation and interpersonal communication skills
• Self-motivated and detail-oriented
• Level-headed under pressure
• CSM or PMP certifications a plus

Team Structure

• Project Managers are part of the Software team at Barrel. You will report to our Chief Technology Officer.

Expectations and Behaviors

• Applied example:
• On a Shopify website build, the PM must have a clear understanding of all the requirements including any features, integrations, and approaches to customizing the theme.
• The PM is the one interfacing with Software Engineers and QA to develop and document a clear plan. The PM is responsible for knowing how the project will be executed, what the effort entails in terms of hours and resources, and how it maps to the overall project schedule.
• The PM is also responsible for working with the team to ensure that the approach keeps the project within budget and ensures profitability. The PM carefully manages scope and is able to rein in client requests that are out of scope or get agreement in issuing a change order. The PM oversees a defect-free launch process.
• Expectations:
• Has a clear understanding of the requirements and our approach.
• Delivery of projects on time, on budget, and free of defects.
• Course-correcting and revising project plans based on unanticipated complexities or scope changes. Proactive engagements with clients to align on scope and ensure we are not over-servicing without proper compensation.
• Proactively communicating with team members and clients on the status of the project as well as clear priority or next-st