Sr. Client Onboarding Manager

Why Lytx:

At Lytx we are passionate about our work and inspired to help make our roadways safer! As the Senior Client Onboarding Manager (COM), you'll serve as the main point of contact for Lytx clients during the early stages of their deployment process, managing a diverse portfolio of client accounts and partner with each client to understand their business and safety objectives. You'll educate the client on best practices, as well as focus on change management and user adoption. If you enjoy a mixture of project management along with client success, this is the role for you! Most importantly you will have the opportunity to play a meaningful role in ensuring our clients are happy and building a solid foundation to enable long-term partnership and growth opportunities within our client base!

You’ll Get To:

• Own all Onboarding activities for our largest and most complex enterprise clients who have either recently converted from a trial or who are expanding their existing fleet

• Design and configure program settings to ensure the highest level of success early on in large-scale deployments

• Develop and execute a customized Program Management Plan to meet Clients’ safety program objectives

• Build positive relationships resulting in high levels of client engagement with assigned accounts

• Build and deliver both web-based and in-person training and best practice presentations to allow your clients to observe

• Act as a subject matter expert and consult on topics including change management, communication strategy, risk management, mentor techniques and more

• Partner with cross-functional teams to ensure smooth execution of installations, training, and customer support

• Present data analytics highlighting program performance and financial metrics to executive level clients throughout the early stages of the deployment

• Act as a domain specialist for new products and features; consult on topics related to new product introduction within a fleet that relates to, but not limited to, communication strategy, risk management, coaching techniques and more.

• Assist in managing or leading special projects as needed

• Perform other duties as assigned

What You’ll Need:

• 5 - 7 years’ experience in a Client Success Onboarding or Management role within a fast-paced, commercial products or SaaS environment

• Excellent written and verbal communication skills

• Manage multiple, large-scale customer engagements simultaneously; balance the needs of multiple customer stakeholders, while ensuring a successful and timely completion of assigned projects

• Exceptional customer focus and problem resolution skills

• Proven success leading sophisticated and complex onboarding projects

• Ability to effectively present key performance metrics to executive level clients

• Strong technical acumen; ability to learn technical products quickly and work effectively with both technical and non-technical teams.

• High aptitude for numbers and intermediate skills with Microsoft Excel

• Experience with managed services, trucking, and fleet industry is highly preferred

• Ability to travel 10 - 15%

Benefits:

• Medical, dental and vision insurance 
• Health Savings Account
• Flexible Spending Accounts
• Telehealth
• 401(k) and 401(k) match
• Life and AD&D insurance
• Short-Term and Long-Term Disability
• FTO or PTO
• Employee Well-Being program
• 11 paid holidays plus 1 inclusive holiday per year
• Volunteer Time Off
• Employee Referral program
• Education Reimbursement Program
• Employee Recognition and Appreciation program
• Additional perk and voluntary benefit programs

Salary is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.  This position is also eligible for an incentive compensation plan.  The expected hiring salary for this position is:

$89,750.00 - $113,250.00

Innovation Lives Here

You go all in no matter what you do, and so do we. At Lytx, we’re powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that’s what we do. Join our diverse team of hungry, humble and capable people united to make a difference.

Together, we help save lives on our roadways.

Find out how good it feels to be a part of an inclusive, collaborative team. We’re committed to delivering an environment where everyone feels valued, included and supported to do their best work and share their voices.

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