Public Assistance Program Supervisor

Compensation Range

$75,067.20 - $95,097.60

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Job Description Summary

Responsible for the daily business operation of Public Assistance Programs such as Food Assistance, Medicaid, Colorado Works, Adult Financial and the performance of staff in a public assistance work unit. Ensures compliance with federal, state and county rules and regulations and the timely processing of assistance applications and recertifications. This position is required to be in-person with a possibility for limited telework opportunities when needed.

Mission Statement: Engaging and partnering with the community to improve safety, health and well-being of individuals and families through the delivery of responsive and collaborative services.

Vision Statement: The people of Weld County are connected to the resources needed to thrive in the community and feel safe and empowered.

Weld County Department of Human Services’ greatest asset is our staff.

The Ideal Candidate for the Department of Human Services, Assistance Payments Division will be someone who possesses the following traits:

1. Working knowledge of human services
2. Independent self-starter that is deadline-driven and comfortable with critical thinking and decision making
3. Promote professional development and growth

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Job Description

Supervision (50%):

• Directly supervise daily activities of employees in a public assistance programs unit. 
• Provides leadership and guidance, ensuring a high level of performance and compliance with County, State and Federal rules and regulations.
• Addresses employee concerns and resolves problems in collaboration with department administration and County Human resources. 
• Assists in developing educational and professional development opportunities for staff.
• Provides honest feedback, positive coaching, and performance evaluation daily, weekly, monthly, and annually as needed.
• Creates a psychologically safe work environment that fosters a high level of employee engagement within the division by ensuring that staff are provided with adequate resources, clear expectations, training supports, and effective communication consistently.
• Regularly reviews employee productivity and quality outcomes, providing training as necessary. 
• Ensures appropriate time is spent on tasks assigned to each employee.
  embraces strength-based coaching.

Workload Management (25%):

• Reviews workload for the unit, lane, and division daily and sets appropriate prioritization levels for workload.
• Distributes work to staff based on identified prioritization and ensures work is completed.
• Addresses workload redistribution based on staff absences, demand increases/decreases and changing prioritization needs.
• Ensures adequate appointment setting and assignment of related tasks for each employee and lane requirements.
• Review daily workload reports, trend data and forecast for historical and anticipated demand.
• Collaborates frequently with Operations Managers and other leaders on business processes, rules, regulations, processes, and system operation adjustments to improve division outcomes.

Quality Outcomes (15%):

• Responds to client escalations as needed to support staff and community needs.
• Maintains detailed working knowledge of program rules, regulations, processes, and system operations. 
• Reviews timeliness, accuracy, customer service and additional areas for each direct report to ensure the division is providing the highest-level eligibility and service outcomes possible.

Other Duties as Assigned (10%)

• Participates in special projects, taskforces, workgroups, and conferences regarding public assistance programs, policies, and system operations. 
• Collaborates with other divisions, community partners, peer counties and the state as needed in support of eligibility programs and staff.
• Makes recommendations for improvements and changes as appropriate.

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Required Qualifications

• High School Diploma or GED equivalent
• Six (6) years full time business or office experience involving a high level of customer service.
• Three (3) years must include working in a human services environment.
• Two (2) years full time experience supervising and managing employees that incudes directing work activities and evaluating employee performance.
• OR Any combination of equivalent work experience and education or training that demonstrates skills and ability in leadership, communication, workflow organization, management, and employee development.
• Candidate must pass human services background checks.
• Candidate must possess the ability to use multiple databases and computer programs.
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