Buyer - Order Lifecycle Management - GCG Automation & Factory Solutions - Rochester Hills, MI

Overview

GCG Automation & Factory Solutions is currently seeking a detail oriented Buyer that thrives in a fast-paced environment to join our Purchasing team!In this role, you'll manage the full lifecycle of procurement orders — from customer order visibility through purchase order release, supplier acknowledgment, delivery tracking, and final receipt. You'll serve as the primary operational point of contact for vendors regarding all order-related questions, issues, and updates, ensuring flawless execution, clear accountability and visibility across the order flow, and  proactive communication to maintain supply continuity and service level excellence. 

 

This role offers a hybrid work arrangement with an expectation of 2 days per week in office at our location located at 2119 Austin Ave Rochester Hills, Michigan.

 

What you'll do

Order Lifecycle & Supplier Management

• Own assigned vendor order flows from customer order through PO release, supplier acknowledgment, receipt, and final closure, ensuring alignment with lead times, MOQ requirements, and fulfillment timelines
• Proactively manage order execution to minimize operational inefficiencies, avoid margin erosion, and resolve supplier acknowledgment discrepancies, shipping delays, and fulfillment constraints
• Serve as the primary point of contact for vendors regarding order status, delivery schedules, escalations, and supply disruptions while maintaining accountability for issue resolution and stakeholder communication
• Partner with Vendor Relations and Purchasing leadership to escalate chronic supplier performance issues and drive resolution of systemic challenges impacting service levels or delivery performance
• Identify recurring operational exceptions, perform root cause analysis, and support continuous improvement initiatives that enhance order lifecycle efficiency, supplier performance, and cross-functional alignment

Cross-Functional Collaboration & Performance

• Collaborate closely with Customer Service, Operations, and internal stakeholders to align on demand drivers, inbound schedules, fulfillment timing, and customer priorities while proactively communicating delays or order status changes
• Drive solution-oriented collaboration across teams to resolve supply chain challenges efficiently and support a consistent customer fulfillment experience
• Support supplier performance management initiatives by monitoring on-time acknowledgments, delivery performance, fill rates, and adherence to original committed delivery dates
• Contribute to continuous improvement efforts focused on reducing expedites, improving service levels, and strengthening supplier accountability and operational execution

Systems, Reporting & Data Integrity

• Utilize ERP systems, vendor portals, and reporting tools to manage daily order activity, exceptions, and supplier communications
• Maintain accurate order documentation and system data to ensure visibility, traceability, reporting accuracy, and compliance
• Contribute to KPI reporting and performance dashboards that support operational visibility and continuous improvement efforts

What you'll bring

• Bachelor’s Degree in Business Administration, Supply Chain Management, or related experience; equivalent work experience considered in lieu of degree
• 3+ years of experience in a buyer, purchasing, and/or supply chain role
• Working knowledge of ERP system required; previous experience with ticketing systems preferred
• Proficiency in MS Office applications (Excel proficiency is a MUST)
• Excellent communication and negotiation skills
• Ability to manage multiple priorities in a dynamic environment
• Excellent communication and relationship building skills

What we offer

• Competitive base salary

• Comprehensive Health Coverage: Multiple medical plan options (CDHP and PPO) to get you the coverage you need

• Robust Financial Security: Company-paid life and disability insurance, 401(k) with company match, plus options for supplemental critical illness, accident, and hospital indemnity plans

• Generous Time Off: PTO plan with paid holidays, paid parental leave, and paid compassionate care leave to support personal well-being and family needs

• Wellness & Support Programs: Employee Assistance Program (EAP), wellness incentives, and telehealth access

• Extras That Matter: Dental and vision plans, FSAs/HSAs with company contributions, pet insurance, legal services, and ID the