Customer Support Assistant

Company Description

About Us

At Captura Hall, we are committed to creating memorable experiences through exceptional event planning and execution. Based in the vibrant heart of Miami, we specialize in organizing high-impact corporate functions, private events, and industry gatherings that leave a lasting impression. Our team values creativity, precision, and a passion for hospitality, and we strive to deliver excellence in every detail.

Job Description

Job Description

We are currently seeking a Customer Support Assistant to join our growing team. The ideal candidate will serve as a key point of contact for clients, ensuring that all inquiries are handled efficiently and professionally. This role requires excellent communication skills, attention to detail, and a strong commitment to delivering outstanding service.

Responsibilities

• Handle incoming calls, emails, and customer inquiries in a timely and professional manner

• Provide accurate information regarding products, services, and processes

• Assist in resolving customer issues and complaints with a positive and solutions-oriented approach

• Document customer interactions and maintain detailed records

• Collaborate with internal teams to ensure smooth service delivery and customer satisfaction

• Identify opportunities for improving support processes and contribute to team development

Qualifications

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree is a plus

• Prior experience in customer service or administrative support preferred

• Strong verbal and written communication skills

• Ability to multitask and remain organized under pressure

• Proficiency in Microsoft Office and customer service software

• Professional and courteous attitude at all times

Additional Information

Benefits

• Competitive salary ($39,000 – $43,000 per year)

• Opportunities for career growth and professional development

• Supportive and collaborative team environment

• Paid time off and holidays

• On-site training and continuous learning