Senior Lead Business Execution Consultant

Wells Fargo is seeking a Senior Lead Business Execution Consultant as part of Digital Technology and Innovation (DTI). The DTI group supports Corporate Strategy, Digital Platform & Innovation, working closely with business and technology partners to evolve Wells Fargo’s digital and AI platforms and responsibly scale innovation into production‑grade, customer‑facing capabilities. Learn more about the career areas and lines of business at wellsfargojobs.com. 

This role focuses on enterprise AI platform operations and resiliency from a customer consumption impact lens, ensuring that AI services are operationally ready, resilient, and scalable as enterprise adoption grows. The position is heavily aligned to technical program management, leading large, complex, cross‑functional initiatives that shape how the platform operates at scale. 

The Senior Lead Business Execution Consultant defines and evolves customer‑facing operational models, drives execution across product and engineering teams, and owns customer‑impacting readiness and resiliency outcomes for the enterprise AI platform, while partnering closely with platform support and incident management teams. 

In This Role, You Will: 

Platform Operations & Customer Impact 

• Own customer‑facing platform operational outcomes, from production readiness through steady‑state execution and continuous improvement. 
• Define and evolve customer‑facing operational readiness, including support models, SLAs/SLOs, escalation paths, and consumption health signals.  
• Act as the primary point of accountability for customer‑impacting operational health, partnering with platform support teams for execution and delivery. 
• Partner with incident management and support teams to ensure effective post‑incident reviews, stakeholder communications, and systemic remediation.  
• Proactively identify cross‑platform operational dependencies across models, data pipelines, APIs, infrastructure components, and third‑party vendors. 

Enterprise AI Platform Resiliency (Customer Lens) 

• Lead enterprise‑wide resiliency initiatives focused on availability, fault tolerance, recovery, and operational stability of AI services.  
• Drive cross‑functional execution across product, engineering, infrastructure, security, risk, compliance, and vendor partners.  
• Ensure AI services meet high standards for reliability, scalability, security, and operational readiness, aligned to customer and business impact. 

Technical Program Leadership & Execution 

• Lead large, complex, cross‑functional technical programs from strategy and planning through execution, launch, and operationalization. 
• Break down ambiguous and complex problem spaces into executable workstreams, milestones, and measurable outcomes. 
• Anticipate and proactively manage risks, trade‑offs, and bottlenecks before they impact platform stability or customer experience. 

Bias for Action 

• Drive with urgency and foresight, balancing near‑term delivery with long‑term platform sustainability, resiliency, and technical excellence. 
• Unblock stalled progress proactively by clarifying priorities, anticipating risks and patterns, mobilizing the right resources, and enabling fast, high‑quality decisions. 
• Continuously simplify, automate, and scale operations by leveraging trends, insights, and systemic learnings to improve customer experience, platform resiliency, and operational rigor. 

Technical Acumen 

• Partner closely