Open Rank Clinic Patient Support Services Technician (Level I – III)

University of Colorado Anschutz Medical Campus

Department: Psychiatry – Addiction Research & Treatment Services (ARTS) | Adult Outpatient Program

Job Title: Open Rank Clinic Patient Support Services Technician (Level I – III)

Position #: 00666162 – Requisition #: 39078

Job Summary:

The Clinic Patient Support Services Technician (I – III) provides front desk and patient support services and will be supervised by the Clinic Manager, the Clinic Team Lead, a senior counselor, or another designee of the Clinic Manager. This position is located in a clinic/office environment, as well as periodic work on the ARTS Medication Mobile Unit. This position will primarily work with patients who are in treatment for Substance Use Disorder (SUD) and/or participating in Medication Assisted Treatment (MAT), patients who are referred to the University/ARTS from probation departments, parole offices, departments of human/social services, judicial districts, and the criminal justice system, as well as other referral sources. This position is based on a 40-hour workweek. 

Standard working hours are typically 5:00am-1:30pm or 10:30am-7:00pm on Monday-Friday, and/or 6:30-9:30am on Saturdays. This position may periodically provide coverage at other AOP clinic locations and/or the ARTS Medication Mobile Unit as needed.

Key Responsibilities:

• Assist in clinic operations at an ARTS Adult Outpatient Program clinic and/or the ARTS Medication Mobile Unit.

• Coordinate and maintain clinic staff schedules to ensure adequate coverage in the clinic.

• Provide professional and courteous services to patients.

• Provide in-person and telephone reception at the clinic and/or the ARTS Medication Mobile Unit as required.

• Ensure the clinic and/or the ARTS Medication Mobile Unit’s bills, invoices, etc. are paid in a timely manner to support smooth clinic operations.

• Accurately record and maintain all records for clinic and/or the ARTS Medication Mobile Unit operations purchases, invoices, receipts, and any other documentation for monthly review and approval.

• Complete and provide monthly billing report and statistics to AOP Program Director of Operations, their designee, and/or other ARTS staff.

Work Location:

Onsite – this role is expected to work onsite and is located in Denver, CO.

Why Join Us:

The ARTS Adult Outpatient Program (AOP) is within the School of Medicine, Department of Psychiatry. ARTS AOP, with clinic locations in Denver, Aurora, and Arvada, provides Medication Assisted Treatment, drug and alcohol assessment, psychosocial and pharmacological treatment for adults. Programs in various clinic locations include traditional outpatient, intensive outpatient and may contain specialty services for clients referred by the criminal justice system, county departments of human services, and services for pregnant women, individuals who are HIV positive or gender responsive services. The University is committed to recruiting and supporting a diverse student body, faculty, and administrative staff, and strives to promote a culture of inclusiveness, respect, communication and understanding. The University and ARTS are dedicated to ensuring a safe and secure environment for faculty, staff, students, and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation, and sick leave! The University of