Senior Software Engineer, Journeys Team (Backend)

OneSignal is a leading omnichannel customer engagement solution, powering personalized customer journeys across mobile and web push notifications, in-app messaging, SMS, and email. On a mission to democratize engagement, we enable over a million businesses to keep their users - including readers, fans, players and shoppers - engaged and up to date by delivering billions of messages daily. 

1 in 5 new apps launches using OneSignal! We support companies in 140 countries, including Zynga, USA Today, Bitcoin.com, Eventbrite, Tribune, and many more - from startups and small businesses just getting off the ground to established companies communicating with millions of customers.

We’re Series C, venture-backed by SignalFire, Rakuten Ventures, Y Combinator, HubSpot, and BAM Elevate. We offer remote work as the default option in the United States in California, Colorado, Massachusetts, New York, New Jersey, Oregon, Pennsylvania, Texas, Utah and Washington. As well as in the UK and Singapore - with plans to expand the locations we support in the future. Some roles are hybrid roles and will be listed as such. We have offices in San Mateo, CA and London, UK, and offer flex seating options for employees to work together in-person where we don't have offices. Hiring in Singapore is done in partnership with a local PEO.

OneSignal has a lot of the great tech startup qualities you'd expect, but we don't stop there. Our massive scale and small team, emphasis on healthy life balance and kindness in all our interactions, and focus on ownership and personal growth make OneSignal a uniquely great place to work. 

Our blog contains more information about the OneSignal Engineering career ladder, and our diverse team.

About The Team:

Our Journey’s team develops the product our customers use to orchestrate and evaluate multi-channel user engagement campaigns across SMS, Push, Email and more. This team maintains a deep understanding of our customers’ workflows and the technical details of all the messaging channels we offer to build highly flexible, no-code solutions that enable our customers to confidently engage the right user, at the right moment, with the right message.

As a Senior Software Engineer, you'll be expected to take ownership of end-to-end projects that require developing in multiple languages across the stack. Your ability to consider performance characteristics, user experience, and maintainability of systems will be critical to success in this role. Your contributions will shape the way household brand names engage with their users.

What You'll Do:

• Collaborate with Product Managers, Designers, and Engineers to implement new features for our Customer Engagement products, using Rust, Go, Ruby and more.
• Conduct code and specification reviews, providing technical insights to improve our features and code base
• Resolve production reliability issues and ensure the system scales to meet the demands of our customers
• Refactor components on the frontend, creating extensible, reusable and clean component architecture
• Stay up-to-date with the latest industry trends and technologies, incorporating new ideas into our engineering processes

What You'll Bring:

• 6+ years of professional software development experience
• Experience working with backend distributed systems at scale
• Experience with two system programming languages (Rust, C++, Go, etc)
• A strong willingness to learn new technologies rapidly
• Experience designing RESTful and/or gRPC APIs
• Experience with data modeling for scale using MySQL, PostgreSQL, Redis, Cassandra, and/or ScyllaDB
• Ability to own and deliver end to end software functionality from design/architecture, through implementation, testing, production, release, and monitoring
• Ability to manage complex cross-team coordination and work closely with product owners
• Ability to evaluate and communicate different engineering solutions and trade-offs

We value a variety of experiences, and these are not required. It would be an added bonus if you have experience in any of the following:

• Experience with Rust or Ruby at scale in production environments
• Experience with event streaming framework such as Apache Kafka
• Experience with OpenTelemetry, Grafana and monitoring distributed systems
• Experience with