Internal Service Advisor - Holman Motorcars

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Holman Motorcars is currently looking for an Internal Service Advisor to join their team!

What will you do?

• Take incoming calls from New and Used car managers who wish to organize service, maintenance and repairs to their inventory vehicles 
• Organize and book service, maintenance and repairs with the appropriate suppliers and vendors 
• Ensure that recovery vehicles are organized promptly 
• Schedule other ancillary services as required
• Keep New and Used Managers and other interested parties informed of progress 
• Perform all other duties and special projects as assigned.
• Reconditioning of inventory vehicles in 5 days or less from start to finish
• Providing accurate accounting of expense used during the reconditioning process
• Reconditioning 150 vehicles Used monthly and processing 200 new vehicles monthly

Education and/or Training:

• High school diploma or general education degree (GED)
• Intermediate skills in CDK or Reynolds and Reynolds software

Relevant Work Experience:

• 1 year experience working within the automotive industry

Communicating & Influencing Skills:

• Excellent communication and customer relations skills
• Strong verbal and written communication skills
• Ability to explain complex information in an accessible manner
• Approach transactions with sales-minded professionalism and suggestively sell products and services to customers, including making clients aware of all packages and retail options available
• Ensure absolute customer satisfaction with proper etiquette during follow-ups, regardless of whether the service recommendations were completed or not

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Pay:

We offer competitive wages that are commensurate wi