Network Support Engineer (L1) (NTT GDC)

Want to be a part of our team?

The people we are looking for to join our brand new Global Delivery Centre are bold, different, and exceptional. We want people who take a different approach, with a driven attitude, an instinct to go beyond the ticket or challenge in front of them. You’ll be based in Prague – one of Europe’s most exciting, expanding capitals – working within a team of highly skilled colleagues.

Working at NTT

As a Network Engineer at NTT, you will be responsible for providing technical support and expertise across a range of networking technologies, including F5, Cisco, Wireless, Aruba/HPE, and Juniper. Your role involves ensuring the stability and optimal performance of our clients' network infrastructures. In the capacity of an L1 engineer, your specific responsibilities involve providing a professional first-line remote technical support service to clients. This includes identifying and resolving technical incidents and problems. Through proactive service incident and resolution activities, you play a key role in restoring service to clients by driving incidents to an effective resolution. The focus is on managing incidents of low and medium complexity, ensuring a swift and efficient resolution process.

Key responsibilities include:

• F5, Cisco, Aruba/HPE, Juniper Expertise:
  • Proficiently support, troubleshoot networking equipment from F5, Cisco, Aruba/HPE, Juniper etc.
• Wireless Networking:
  • Troubleshoot and support wireless networking solutions to meet client requirements
• Queue management:
  • Effectively manage support queue, ensuring timely response and resolution of client issues
• Technical Issue Resolution:
  • Diagnose and resolve technical issues related to networking components promptly and efficiently
• Collaboration:
  • Work closely with cross-functional teams and clients to understand requirements and provide effective solutions
• Client Communication:
  • Communicate technical information effectively to clients, providing updates and ensuring client satisfaction

Qualifications:

• Proven experience in supporting and troubleshooting F5, Cisco, Aruba/HPE, and Juniper networking technologies
• Knowledge of wireless networking principles and protocols is plus
• Relevant certifications such as Cisco, Aruba ACMA, ACMP, ACSA, ACSP, F5, or Juniper certifications are a plus
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively in a fast-paced environment
• 1 year+ of experience in customer support: This experience is essential for fostering smooth communication with clients.

What will make you a good fit for the role?

If you are passionate about networking technologies and possess the skills to provide top-notch technical support, we invite you to join our dynamic team at NTT. Apply now to be a key player in delivering reliable and cutting-edge networking solutions for our clients.

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category