Sr Manager – Business Strategy & Operations

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Function/Team Summary 

The Business Operations and Strategy team is a dynamic, cross-functional unit committed to advancing strategic initiatives and ensuring products are primed for market success and growth optimization. As an integral part of the client experience team, the team is responsible for crafting go-to-market strategies and overseeing the performance of financial ecosystems. Through strategic planning, process enhancement, data-driven insights, and initiative leadership, the team ensures alignment between the company's objectives and operational execution. Acting as a crucial bridge between executive vision and practical implementation, the team significantly contributes to the company's growth and success. The Senior Manager will play a pivotal role in this mission by spearheading process optimization and product integration projects aimed at enhancing client satisfaction and streamlining revenue timelines.

The Senior Manager of Business Strategy and Operations will lead efforts to overhaul the client onboarding submission process. This position demands innovative thinking and a readiness to challenge established norms. The Senior Manager will engage with key stakeholders to gather insights, refine client intake processes, utilize automation tools, and develop strategies that foster innovation and efficiency. This role blends process improvement with a product-focused approach to deliver a seamless and automated client experience. 

Essential Functions

• Lead client onboarding initiatives, driving the redesign of key processes to achieve a streamlined, automated, and client-friendly system. 

• Collaborate with key stakeholders across functions and regions to gather insights and align on project objectives and deliverables. 

• Identify and implement process improvements that reduce manual intervention, expedite processing times, and enhance client satisfaction. 

• Develop innovative solutions and strategies to automate decision-making and data integration, leveraging internal and external data sources. 

• Ensure the new process adheres to Visa regulations and compliance standards, with a focus on risk management and program monitoring. 

• Establish clear ownership and accountability across teams, facilitating effective decision-making and execution. 

• Monitor and report on project progress, success metrics, and potential blockers, ensuring continuous improvement and alignment with organizational goals. 

• Drive a client-centric approach, ensuring the new process is intuitive, user-friendly, and meets client needs. 

• Develop and manage communication and change management strategies to facilitate smooth project implementation and minimize resistance. 

• Foster a culture of innovation and collaboration, challenging existing practices and encouraging creative problem-solving. 

• Analyze market trends, customer needs, competitive landscape, and internal capabilities to identify growth opportunities and risks. 

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications
8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications
9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD

Bachelor's degree in business, management, or related field. MBA or equivalent preferred.

Minimum 8 years of experience in business strategy, operations, consulting, or related field. Experience in the industry or domain of the company is a plus.

Strong analytical and problem-solving skills, with the ability to synthesize complex data and information into actionable insights and recommendations.

Excellent communicat