Employee Experience Analyst - FP JML Team (Dutch or French)

Job Title: Employee Experience Analyst - FP JML Team (Dutch or French)

Location: Budapest

Contract terms: Permanent

Grade: L6A

About us

With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future.

Join us to create a career worth celebrating.

About the function

Global HR Operations (GHRO) is part of Diageo Business Services, providing HR support to 23,000 employees in 70+ countries, worldwide. Services – amongst many others – include Resourcing, On-boarding, Off-boarding Compensation & Reward administration and Payroll. GHRO is the foundation for Diageo in achieving its HR strategy and is a key enabler in excellent employee & manager experience with people processes.

About the role

JML is a set of activities associated with the Onboarding and Offboarding processes, aiming to provide excellent experience for employees as well as simple, trusted services for Line managers.

The person in this role will be dedicated to customer service and resolving queries with a high degree of quality and accuracy.

They will also demonstrate good judgement to interpret the customers’ need and appropriate response. They receive and process requests (including document generation) and enquiries using the technology and documentation provided. The JML

Specialist will have specialist knowledge and will handle cases end to resolution. This team will provide a streamlined,

consistent and highly effective range of services for its customers with key focus on providing best in class on- and offboarding

experience.

Role Responsibilities

• Delivers service to agreed performance levels and beyond. SLA targets relate to: Speed to close queries, Data and

• Documentation Accuracy and Customer Satisfaction.

• Serve as key contact/liaison with local HR in market to ensure that the process, including notifications, reflect current

• ways of working.

• Runs activities relating to all workload on the Service Now query management system, including comprehensive

• notes and audit trails.

• Monitor the completion of the Employee and Line Manager on- and offboarding activities including

• joiner/mover/leaver processes (Follow-up calls and emails).

• Manage all queries with stakeholders related to on- and offboarding process via e-mail and phone.

• Manage outstanding business processes for movers.

• Manage requests of Onboarding/Offboarding Questionnaires.

• Generate certificate of service, letter requirements.

• Creates and issue legal employment documentation with high accuracy (using Doc Genie, Workday and ServiceNow)

• and maintains master document templates.

• Liaise with other HR teams to complete processes, diagnose issues and improve handoffs (IA, Fleet, Payroll, Benefits

• Providers etc).

• Satisfy compliance requirements (e.g. Complete system reconciliations where needed, capture offline instructions in ServiceNow) with special attention to General Data Protection Rules (GDPR).

What you will bring

• Excellent customer service skills

• Fluent in Hungarian, English and Dutch or French language

• Understands and has a deep knowledge of HR policies, procedures and practices and able to advise on them in a clear and consistent way

• Ability to analyze, interpret and use data.

• Have a keen eye for detail, and a huge passion for maintaining accurate data

• Working knowledge of all components of the HR Operating Model

• Ability to understand process principles and consistent application

• Ability to build great relationships across all the SSC teams

• Ensures agreed deliverables and service levels are met to defined SLA’s

• Reviews processes and provides feedback in order to assist in continuous process improvement

• Ability to prioritize effectively, switching